Saudi Female- IT Support Engineer
Honeywell
Total years of experience :9 years, 8 Months
Responsible for leading daily meetings with IT GCC team and prepare the report for global IT business leaders on weekly basis.
Preparation of awareness sessions with end users, Security and cyber safety messages to be share on weekly basis.
Six Sigma Green Belt certificate, worked on the project to improve internal Business processes
Handling Saudi mega projects and provide the support to business where required.
Organize meetings with Saudi local partners for different purposes
Provide an effective IT assistance across all aspects of the business
Provide backup and support to the IT Manager, and maintaining proper backup for important data on certain clients (Disaster Recovery plan)
Escalate IT issues to the IT Manager or concern team and seek an advice where necessary
Performs operating system installation and laptop re imaging, installing external and internal peripherals, and authorized software by IT Department.
Provide mobility services to business, prepare billing analysis and payment report to concern team on monthly basis.
Analyzes, diagnoses, and resolves hardware and software issues related to computer.
LAN and WAN network troubleshooting and WLAN services, also LAN refresh for many sites within GCC sub regions and cable restacking
Determine source and nature of PC malfunction using diagnostic and application software
Working in SRM thru SAP system and creating shopping carts,
Assist in the execution of IT policies and procedures that are necessary to maintain an efficient and secure operations work environment
Log all service requests calls to the SD application (Remedy System)
Responsible for keeping up to date inventory and documentation on all the holding's computers and peripherals.
Manage and follow up all IT assets requests.
Provide technical support for the remote users thru remote sessions
Ensure to provide full support to end users and get their feedback thru different channels
Provide assistance and share knowledge with IT Team.
Travel to the remote sites to provide onsite support when required
Facilitate the day-to-day operations of the IT Department.
Provide a full support to all members of JUC.
Perform the installation of computers, peripherals, operating systems, Office and the needed software that's approved by the IT Department.
Troubleshooting network problems.
Creating and designing Student Advisory System by using Visual Basic.net language. Designing a logo for that system.
Participating in Career Day as Technical Support Team.
Participating in Graduation Ceremony of Jubail University College as Operator.
honor certificate in 2013 and 2014. CS Club Representative.
Graduated with high GPA.
