Customer Service & Collection Manager
Tiger Properties
Total years of experience :10 years, 1 Months
• Maintain an orderly workflow according to priorities.
• Initiate and develop a CRM system.
• Implement the CRM system for sales processing.
• Follow-up on the existing customers.
• Contracts preparation, documentation, payment schedule.
• Liaise with accounts on payments/outstandings.
• Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives.
• Explain products, services, pricing, and answer queries and objections from customers.
• Reporting to senior management, and data updating.
• Checking tenancy contracts in Dubai land using the Ejari system.
• Checking the documents for re-sale agreement and NOC.
• Follow up the process for title deed application and pre-registration application.
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
• Analyze and assess customers' repayment problems and restructure repayment proposals to achieve the assigned recovery targets.
• Deal with customers diligently, courteously and professionally while collecting payments.
• Create a list of people who have not made payments.
• Inform clients of overdue accounts and amount currently owed.
• Provide high quality service to internal and external customers to achieve customer satisfaction
• Send collection standard letters /SMS/Emails to customers.
• Persuade customers diligently to pay past due amounts.
• Maintain and update record of customers from whom collections are made.
• Prepare daily / weekly progress report for management.
creating database of all volunteers Information and preserved and updated periodically.
· Measuring the performance of volunteers and develop their abilities and competence so as to ensure the continuity of the culture of volunteering.
· Nominate the names of volunteers for specialist courses and non-specialist based on the capabilities and competencies to all the volunteers.
· Develop a strategy for the program of rehabilitation and training of volunteers to develop their abilities.
· Lists preparation of monthly compensation and salaries for volunteers and staff.
doing visits families for the assessment the need of the familis of non food items.
assess the stricken area .
assess the relief associations.
recive call from people and record their complaints .
rigster ID data.
distrebut the relief items.