Administration Officer
Nakheel landscapes
Total years of experience :16 years, 2 Months
Execute the mobilization and demobilization plan taking in to consideration all necessary requirements.
Execute the policy, measures and regulations related to the projects admin services.
Prepare monthly attendance card and forward it to the HR and accountant for preparing salary.
Supervising and monitoring the labors and employees attendance at site and issue a report to human resources department regarding that.
Prepare labor card including the ordinary working hours and overtime hours and distribute to Different cost centers.
Ensure the availability of general supporting services at the sites such as maintenance, cleaning, safety Lighting, water supply, health affairs and communications.
Executes the admin affairs of projects employees such as:
Prepare the employees file and archive for all employees including all information.
Receiving the new employees at the project site and introduce them among the various project sections, allocate them according to the recruitment plan.
Arrange accommodation, work permit and transportation of employees and coordinate with the HR & administration department at Head Office to renew these documents.
Prepare the clearance for employees before annual leave or on termination.
Coordinates with HR regarding employees leave application.
Prepare the annual evaluation reports of the employees and coordinates between the projects management and administration department to ensure that performance reviews are fair .
Arrange furnished apartments for project staff and follow up its requirements and ensure the cleanness, maintenance and safety.
Regulating the vehicles movements and their drivers and to monitor the communications. Supervise the workshop and arrange the required service cards.
Arrange for the facilities for the sub contractors. (On demand or as per contractual agreement.)
Arranges extension or renewal of sites offices depending upon extension of project duration.
Arrange and follow up the medical services at the project and execute them according to Company policy.
Receives accident reports from Safety Officer and coordinate with Head Office for legal formalities.
Co-ordinates with local government authorities like passport office, police station & power department.
- Credit Card Issuance: issue application form, verifying signatures,
issue card by using CAPS Upload File including a formula and
Notepad to be sent to NI (Network International L.L.C. ) and be
produce, custodian of cards, distribute of card with all Gift package
items, fill all the KYC documents.
- Statements: received it, reconciliation, and distribution.
- Payment & Reversals: do the actual input on the card by using Vision
plus System.
- Credit Cards Reports: create all report as per management request:
- Board Members Card Transactions Details
- Payments Position for Board Members Cards
- Cards Payments Reconciliation Position Report
- Monthly Purchase Reports for Board Members and Corporate Cards
- Call Center Agents: Trainings, Scripts, performance, Mock calls for
test.
- Treasury Deals: Wakala, Sukuk, Murabaha, FX(training)
- Policy & Procurers: for credit card, SFTP & Gift Package Items
(training)
- Filing: refile all papers on the Departments by creating files as per
staff use.
- Custodian of ( Card Stock, Gift Package Items):
- Receive all the stock of items Count it and issue a report for the
numbers
- Issue a weekly and monthly report with all of stack
- Dispute / Charge Back: block cards while receiving the call, issue new
card, and issue a dispute form with all suspicion transaction and send
it to NI.
- Performance: do monthly performance for agents with tracking all
moth work.
- Vision Plus system: daily communications with NI (Network
International L.L.C.) for CAPS Upload files and payments reports,
transactions of CC, system issues.
- Utilized multiple call center support applications to efficiently assist
customers and agents
•Coordinating key relationship with companies through the delivery of world class customer service from top management down to its subordinates, providing bank products from account openings to cross- sell of products such as loans, credit cards, and investments.
•Coordinating between auto loan unit in Doha bank and the auto showrooms in Qatar (Toyota, Audi, VW, Nissan….)
•Checking the customer eligibility :
- Clients sponsor listed in the bank or not
- preparing the credit bureau to find out if the customer has any liabilities in the other banks or financial companies.
- The validity of the customer’s documents (salary certificate, Qatari ID &RP, passport...)
•Conducted credit, underwriting and financial analysis and assist the clients through the application process.
•Take client orders for trades within compliance and branch guidelines
•Provided proposals for targeted companies for listing. Profile companies through desk and field research prior to company visit.
•Conducted product presentation for bank offers and promotions.
•Communicated with my team regarding new business opportunities we can get in the market.
•Accepted assignments with an open, cooperative, positive and team-oriented attitude.
•Completed ongoing training to stay abreast of product, service and policy changes
•Gather and process new account and KYC documentation as well as maintain existing client information.
•Optimize every customer contact to assess additional customer needs and uncover additional sales opportunities.
•Prepare client correspondence for Sr. Relationship Managers and Financial Advisors, following Firm guidelines.
•Communicate regularly with clients and provide full customer service, both proactively and on demand.
•Complies with Doha bank Personal Wealth Management and regulatory policies and procedures to ensure the safety and security of bank and customer assets.
•Supervised Ali ben Ali team (18 personal) which is processing our business with the largest malls in Qatar (city center, Villaggio, landmark, lulu hypermarket ...).
•Delivered customer (outlets) service and build customer satisfaction and loyalty.
•Provided effective and timely resolution of a range of customer inquiries.
•Showed a positive and cooperative tone with both customers and coworkers.
•Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
•Responded to customer inquiries and orders and resolved issues efficiently and professionally.
•Exercised strong interpersonal communication skills with customers and department personnel.
Bachelor degree in literature , Al Baath university