Ghaith AlShorman

• Responsible for helping HNWI clients for the right investment with the Consulco Group projects.
Acquisition, development and active management of properties in vibrant locations in the heart of London and in specific world-famous places such as Soho and Covent Garden, and upcoming trendy areas like Farringdon and Bermondsey. Our London real estate portfolio comprises of properties with current value of approximately £120 million.
Development and management of real estate portfolios for our clients by professional selection of quality assets, acquisition at the right price, suitable development and skillful management of properties in London and Britain.
• Investment consultants for Real Estate, finance and retail properties and demonstrate the features and benefits of Consulco group projects listings across London Market. • Generate new leads, Source potential investors
• Attending to enquiries of walk-in clients
• Follow-up on legal documentation post-sales
• Successfully communicating with international clients from diverse cultures
• Identifying client investment portfolio and planning strategies to improvise the same
• Participated and represented Consulco group in many Exhibitions, promotional events and Road Shows in Dubai & Cyprus & UK & Middle East
• Recruiting local and foreign potential introducer to promote and sell Consulco group investment projects in Dubai and beyond.

• Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non-borrowing accounts by cross-selling complete range of banking products.
• Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
• Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.
• Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.
• Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
• Maintain acceptable portfolio quality.
• Screen the market for NTB opportunities.
• Liaise between internal and external advisors to ensure precision of agreements.
• Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
• Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
• Achieve assigned financial and non-financial targets.
• Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.
• Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.
• Regularly upgrade existing SE customers to ME segment by offering need based solution as per client’s profile & requirements.

•Efficiently and independently promoting AFZA products through various channels and register new clients following the proper steps and sales cycle in order to achieve the set targets and defined KPIs according to the plan.
•Regularly attending and actively participating in various events/campaigns in different locations in order to expand our current prospect database within specified business sectors and generate new effective leads as well as to recommend enhancements for conducting future events/campaigns.
•Effectively maintaining all internal relationships with various departments to ensure that the pre-sales as well as after-sales processes are as smooth as possible and execute within the minimal time frame.
•Maintaining professional relationships and communicate regularly with both potential and registered clients as well as prospective business multipliers in order to create a professional image about the organization, enlarge the base of contacts and prospects and overall ensure clients’ satisfaction.
•Conducting regular research in the industry by personally visiting to monitor competitors’ activities in order to continuously search for new business opportunities and keep increasing sales in the region.
•Developing a regular individual business plan and provide regular reports, reviews and feedback submitting directly to a supervisor about the sales achievements, general market conditions, competitor activities as well as overall recommendations to ensure that the management has up-to-date and accurate data to make further business decisions.
•Contacting prospective clients using door-to-door visits, online, emails, or any other method suitable as assigned.
•Attending and participating in networking groups and events, trade shows, community organizations, and other venues to demonstrate products or services, and to answer questions from potential customers.

• Helps foreign companies establish a commercial presence onshore in the UAE while mitigating the risks associated with local companies’ laws
• Providing a Government and Corporate Services to our customers.
• Specialized on establishing a New Company, New Branch & Representative Office in Mainland & Free-Zone(onshore & offshore) in United Arab of Emirates
• Assist and support offshore companies to issue new license and all required documents (certificate of incorporation, share certificate, article of association, board resolution… etc) and manage files and portfolio with attestation for the offshore customers and reply to the Emails and all inquiries related to the offshore business and follow all of the requirements and needed Assist investors to setup a BVI & Cayman companies
• Strong business tie up and professional relationship with the government entities
• Help our clients to get up and running immediately by eliminating the time-consuming procedures for visas, permits, licenses and provide specialized PRO services, document clearing and assistance for labor, immigration, economic and municipality department issues.

•Efficiently and independently promoting AFZA products through various channels and register new clients following the proper steps and sales cycle in order to achieve the set targets and defined KPIs according to the plan.
•Regularly attending and actively participating in various events/campaigns in different locations in order to expand our current prospect database within specified business sectors and generate new effective leads as well as to recommend enhancements for conducting future events/campaigns.
•Effectively maintaining all internal relationships with various departments to ensure that the pre-sales as well as after-sales processes are as smooth as possible and execute within the minimal time frame.
•Maintaining professional relationships and communicate regularly with both potential and registered clients as well as prospective business multipliers in order to create a professional image about the organization, enlarge the base of contacts and prospects and overall ensure clients’ satisfaction.
•Conducting regular research in the industry by personally visiting to monitor competitors’ activities in order to continuously search for new business opportunities and keep increasing sales in the region.
•Developing a regular individual business plan and provide regular reports, reviews and feedback submitting directly to a supervisor about the sales achievements, general market conditions, competitor activities as well as overall recommendations to ensure that the management has up-to-date and accurate data to make further business decisions.
•Contacting prospective clients using door-to-door visits, online, emails, or any other method suitable as assigned.
•Attending and participating in networking groups and events, trade shows, community organizations, and other venues to demonstrate products or services, and to answer questions from potential customers.

• Helps foreign companies establish a commercial presence onshore in the UAE while mitigating the risks associated with local companies’ laws
• Providing a Government and Corporate Services to our customers.
• Specialized on establishing a New Company, New Branch & Representative Office in Mainland & Free-Zone(onshore & offshore) in United Arab of Emirates
• Assist and support offshore companies to issue new license and all required documents (certificate of incorporation, share certificate, article of association, board resolution… etc) and manage files and portfolio with attestation for the offshore customers and reply to the Emails and all inquiries related to the offshore business and follow all of the requirements and needed Assist investors to setup a BVI & Cayman companies
• Strong business tie up and professional relationship with the government entities
• Help our clients to get up and running immediately by eliminating the time-consuming procedures for visas, permits, licenses and provide specialized PRO services, document clearing and assistance for labor, immigration, economic and municipality department issues.

• Deal directly with customers either by telephone or emails
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of actions taken
• Prepare and distribute customer activity reports
• Follow up on customer interactions
• Worked for Back Office Complaint Management (BO) in solving front-line complaint either billing or technical which are faced by the customer.
• Creating social media plans.
• Scheduling monthly and weekly posts in advance
• Coordinating social media strategy with other departments.
• Maintain tracking of public relations activity.
• Provide competitive research and analysis support.
• Assist in Various Databases.
• Replying to fans tweets and comments and monitoring trends.

Supervision and follow-up of all staff member in all depts., Customer Service Center, Marketing, and Sales Departments. Direct responsibility for the performance of the Marketing, Sales, CSC and Development teams, and to provide the necessary support for these departments. Training of new employees and giving the necessary courses in the departments of Marketing and Sales. Follow-up of official correspondences and responding to institutions, government, and private sectors, and following-up on complaints and feedback to improve the level of performance of the company. Providing seminars and workshops to institutions, universities, and government and private sectors with Corporate Courses.