Quality Assurance
Nathealth
Total years of experience :8 years, 11 Months
Worked as part of the Risk and Quality (R&Q) team by providing R&Q advice and support on a day to day basis and assisting the business to make appropriate risk decisions and maintain the quality standards, while protecting the Firm.
Participate in developing policy and procedures manuals including process workflow and KPI's for several departments such as claims, business development, Pre-Medical Approval, Policies Templates Department, Chronic department, network management department and complaints management.
Participate in the risk assessment process for several departments by setting risk assessment criteria and assessing impact and probability in order to come up with the risk rating and risk mitigation plans.
Consult and escalate to the Business Partner Director and / or Senior Manager as necessary Internal Process (Leadership & Management) Produce guidance, templates and update policies and procedures as necessary in conjunction with the R &Q Business Partners
Provide required data and input, such as on Partner performance, to other R&Q functions
Provide support to R&Q projects as needed to ensure compliance with the relevant standards, policies and procedures.
Contribute to the environment of teamwork within the R&Q team by adhering to the policies and procedures and acting as a key resource and liaise with other functional areas of the business, building cross- functional relationships.
Support the company teams with the R&Q acceptance process Direct team inquires related to risk and quality areas for specialist advice
Worked in several departments and with several titles, such as customer service advisor, sales and presales, with the following rules and responsibilities:
Managing the sales process through pipedrive program, building a maintaining a CRM database, archiving contracts, activate contracts on the system, follow up on customer invoices and manage complaints. Prepare monthly sales reports for the sales team.
Prepare monthly inventory report that shows the number of the goods in the warehouse, identifying variances and root-cause for such variances. Identifying leads, manage prospects and acquire new business. Handling various types of customer's correspondences
Conducting campaigns with various purposes to promote Zain’s current and new offers, products and services
Mcdonald's, Amman (Jordan)
- Doing orientation for new hiredemployees
- Train the employee to increase their knowledge with the company standards
- Business management - Markets research - Sales skills and strategies - customer service skills - E-marketing concept - Advertising -computer skills - marketing types