Ghassan Azzam

Lead the Compensation and Benefits function, managing monthly payroll exceeding 600, 000 JOD while ensuring
full compliance with organizational policies, Jordanian labor legislation, social security, and income tax regulations.
Serve as the focal point for payroll, health insurance, social security, and statutory authorities, ensuring timely
reporting and financial accuracy.
Act as the lead recruiter for assigned vacancies, managing the full recruitment lifecycle from workforce planning
and sourcing to interviewing, candidate assessment, selection, and onboarding. Partner with hiring managers to
attract and recruit top talent while promoting fair, transparent, and competency-based recruitment practices.
Conduct workplace investigations involving employee relations, misconduct, code of conduct, and policy
violations, ensuring impartial fact-finding, confidentiality, procedural fairness, and compliance with organizational
standards. Provide recommendations to management and support the resolution of complex employee relations
cases.
Advise managers on HR policies, performance management, workforce planning, and organizational development
initiatives while driving continuous improvement across HR systems, processes, and employee experience.

Delivered advanced presentation and public speaking training for 80 young scientists under the JOYS Program,
sponsored by the Embassy of Ireland and King Hussein University. Equipped participants with effective
communication techniques, presentation confidence, and audience engagement skills to successfully present
scientific projects.

Designed and delivered large-scale professional development programs for more than 3, 000 university students
and fresh graduates across Jordan under the Ministry of Digital Economy & Entrepreneurship initiative. Facilitated
interactive workshops on leadership, communication, emotional intelligence, problem-solving, adaptability, and
workplace readiness, strengthening participants employability and professional competencies.

Managed the full spectrum of HR operations for Zaatari Camp, supporting a workforce of over 50 employees
while serving as the primary HR focal point for operational management. Led end-to-end recruitment, payroll
administration, onboarding, employee relations, performance management, investigations, and policy
implementation. Partnered with senior leadership on workforce planning, organizational design, and HR
budgeting while ensuring compliance with labor legislation and organizational policies. Drove continuous
improvement of HR processes and contributed to positioning the organization as an employer of choice
through employee engagement and effective people management.

Provided strategic and operational leadership for the HR function during the absence of the HR Manager, ensuring
business continuity across all HR operations. Led talent acquisition, employee relations, performance
management, compensation and benefits, and organizational development initiatives while partnering with senior
management on workforce planning, organizational structure, and people strategy. Oversaw complex employee
relations cases, coached managers on HR best practices, monitored recruitment KPIs, and ensured compliance
with organizational policies and labor legislation.

Designed and facilitated employability and career readiness programs for youth, delivering practical training on
recruitment processes, interview preparation, CV writing, career planning, and professional workplace behaviors.
Coached participants to improve job market competitiveness and transition successfully into employment.

Supported UNICEF-funded stakeholders and partners by providing strategic HR policy guidance and ensuring
compliance with organizational standards and national regulations. Delivered technical advice on safeguarding,
PSEA, child protection, anti-fraud, and Code of Conduct frameworks while strengthening partners capacity to
implement compliant and ethical HR practices. Collaborated with multiple stakeholders to promote accountability,
risk mitigation, and organizational integrity across humanitarian operations.

Managed end-to-end HR operations supporting national and international staff, including recruitment, payroll
administration, compensation and benefits, learning and development, employee relations, onboarding,
offboarding, and HR compliance. Led recruitment processes, coordinated organizational training initiatives,
administered payroll and employee benefits, and ensured compliance with Jordanian labor law and organizational
policies. Partnered with field management to strengthen HR service delivery, improve workforce planning, and
enhance employee engagement across multiple operational locations.