Ghazal Ashraf

▸ Coordinated communication and workflow between internal teams and 3+ client organisations, ensuring requests
were tracked, prioritised, and resolved without delay.
▸ Acted as the main point of contact for client queries and issues — logged every request, followed up consistently,
and ensured nothing was left unresolved.
▸ Maintained organised documentation and trackers for all ongoing client work using JIRA, giving management clear
visibility at every stage.
▸ Streamlined onboarding coordination for new client accounts, reducing setup time and confusion during handovers.
▸ Worked closely with a cross-functional team to keep deliverables on schedule and stakeholders informed at every
step.
Tools: JIRA, MS Office, Postman, Google Workspace, Slack

▸ Planned and delivered structured group sessions, managing scheduling, materials, and participant engagement from
start to finish.
▸ Adapted communication style to different audiences — a skill directly relevant to coordinating with diverse
stakeholders and clients.

▸ Supported delivery coordination across 15+ client projects simultaneously, working with a team of 5+ people to
ensure every deadline was met without exception.
▸ Maintained clear documentation and handover notes for every project, reducing confusion during transitions and
client onboarding.
▸ Built a reusable process template adopted across the team, improving consistency and cuting coordination time by
60%.
▸ Acted as a communication bridge between technical teams and clients, translating progress updates into clear,
simple language.
Tools: JIRA, MS Office, Git, Email/Calendar Management

▸ Coordinated delivery for 3+ client accounts, managing review cycles and ensuring 100% on-time delivery across all
projects.
▸ structured process checkpoints that reduced errors and improved overall delivery consistency by 20%.
▸ Maintained reporting that quality and reduced repeat
queries.