Services and sales officer
Bank of Jordan
Total years of experience :13 years, 7 Months
• Provide customer services to customers in a friendly manner
• Have sufficient knowledge about the bank products and services
• Inform and suggest new banking products to customers
• Provide information to customers on their account status and account balances
• Open new bank account
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Continuously update skill by participating in trainings
• Experience cross-selling services
• Participate in collecting international Customer Satisfaction questionnaires.
• Schedule working plans in delicate manner.
• Measure passenger’s satisfaction levels.
• Create and develop training documentation for mystery shopping basics and provide training for fieldworkers
• Provide periodic adequate reporting.
• Coordinate the working loop and process of survey interviewers and data collectors.
• Organize team tasks on day-to-day basis.
• Prepare and provide comprehensive weekly reports.
• Communicate, negotiate and follow-up with clients about specific projects.
• Create and develop training documentation for mystery shopping basics and provide training for new staff members.
• Provide adequate Statistical Analysis for mystery shopping surveys on monthly basis utilizing SPSS.
• Participate in collecting customer satisfaction surveys.
• Conduct surveys and collect data with precise and focused approach.
• Deliver training to fieldworkers.
• Subjects studied: Marketing Research, Supply Chain Management, Marketing, E-Marketing and Strategic Management. • English is the teaching language at University of Jordan. • Accomplished several projects, case studies and presentations.
Tawjihi, Scientific Stream
