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Ghina Nasser, customer care representative

Ghina Nasser

customer care representative·Banque banorient France

United Arab Emirates

Bachelor's degree, Business Banking and Finance

Work experience

Total years of experience: 12 years, 3 months

customer care representative

January 2023 - Present

Banque banorient France

Dubai, United Arab Emirates

January 2023 - Present

Accomplishes customer service and organization mission by completing
related results as needed.
• Processing transfers. (outwards-acc to acc-online transfers)-Pdc-discounled
checks-TR-loans-clearing-fixed deposited reports.
• Dealing with customer's enquiries
• Providing the proper due dates regarding loans
• Correspond with the customers through letters and e-mails
• Detect any discrepancies in the transfers(wrong IBAN-Swift Code-. ) and
report the discrepancies to the proper authorities
• Maintain good relations with regular customers of the bank
• Bring in new accounts to the banks.
• Balance all the accounts during financial year end
• Issue draft checks
• Arrange PDC and discounted checks on daily basis.
• Match the repel and the checks for each month.
• Execute the weekly fixed deposit report and send swifts of outward transfers
to the clients
• Working with the AML team concerning opening accounts and transfers.

Company industry:
Banking
Job role:
Banking

Professional Banker

December 2017 - September 2021

Blom Bank

Beirut, Lebanon

December 2017 - September 2021

Participate in marketing activities
• Conduct financial analysis of consumer loans applications
• Open accounts and insure all necessary information is provided
• Handle money transfers and foreign exchange requests and execute the related operations
• Issue bankers chèques and purchasing them
along with compliance work

Company industry:
Banking
Job role:
Banking

Teller/Customer Service

July 2016 - November 2017

Blom Bank

Beirut, Lebanon

July 2016 - November 2017

Perform Daily Cash and non-cash operations
• Answer to clients requests and provide them with required information
• Give clients banking solutions according to their needs
• Receive chèque book requests and provide them to the clients
• Settle clients bills and accounts
• Issue insurance policies
• Follow up on operations such as monthly interests, clearing, bought
chèques, commissions, etc..
• Handle clients complaints

Company industry:
Banking
Job role:
Banking

Accountant

January 2014 - May 2015

Seabed geosolutions

United Arab Emirates

January 2014 - May 2015

Scanning and initial interpretation of invoices
• Record the supplier invoices after robust verification in accordance with
PO’s and delivery notes.
• Coding project related transactions, Recording & Reversal of Accruals
• Reconcile the Supplier Statement of Accounts and Payment of Utility
Bills.
• Pro-active measures to analyze short- comings and take corrective
actions.
• Month end Closures & bank reconciliations.
• Prepare cash flow forecasts for on going operations and feed into
regional cash flow projections
• Strong Project knowledge and efficient in Liaising with Suppliers and
Banks
• Creditors Payment Run and other Banking Activities.
• Verifies supplier invoices, ensures correctness of charges in comparison
to the purchase order or service request PRIOR to recording the invoices.
• Records verified supplier invoices in AP module and ensure proper filing
of the same
• Supports the Finance Manager on accounting day to day activities
• Processes over 100 invoices per day

Company industry:
Oil & Gas
Job role:
Accounting and Auditing

Accountant

October 2011 - July 2013

Statumen For Contracting

Lebanon

October 2011 - July 2013

Preparing Journal, Payment and Receipt Vouchers
• Billing, Invoicing, budgeting
• Auditing
• Preparing financial statements and reports
• Job Costing
• Bank Reconciliation
• Dealing with Suppliers and banks

Company industry:
Civil Engineering
Job role:
Accounting and Auditing

Accountant

September 2010 - December 2010

Clemenceau Medical Center

Lebanon

September 2010 - December 2010

Invoicing
• Cash Register
• Sales Report every month
• General ledger operations
• Prepare journal entries
• Develop and maintain financial data bases
• Check up with audit
• Payment for the suppliers and creditors
• Maintain balance sheet accounts

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Education

Beirut Arab University

June 2011

June 2011

Bachelor's degree, Business Banking and Finance

Lebanon

Skills

Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
General Ledger
Expert
General Ledger
Expert
Journal Entries
Expert
Journal Entries
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Teller
Expert
Teller
Expert
customer service
Expert
customer service
Expert
ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
ACCRUALS
Expert
ACCRUALS
Expert
AP STYLE
Expert
AP STYLE
Expert
AUDITING
Expert
AUDITING
Expert
BALANCE
Expert
BALANCE
Expert
BANK RECONCILIATION
Expert
BANK RECONCILIATION
Expert
BANKING
Expert
BANKING
Expert
BILLING
Expert
BILLING
Expert
BOOKS
Expert
BOOKS
Expert
BUDGETING
Expert
BUDGETING
Expert
accounting
Intermediate
accounting
Intermediate
marketing
Intermediate
marketing
Intermediate
Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
General Ledger
Expert
General Ledger
Expert
Journal Entries
Expert
Journal Entries
Expert
Microsoft tools
Expert
Microsoft tools
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
Teller and Customer service Training(blom bank training center beirut)
Blom Bank
Jul 2016