customer care representative
Banque banorient France
Total years of experience :10 years, 2 Months
Accomplishes customer service and organization mission by completing
related results as needed.
• Processing transfers. (outwards-acc to acc-online transfers)-Pdc-discounled
checks-TR-loans-clearing-fixed deposited reports.
• Dealing with customer's enquiries
• Providing the proper due dates regarding loans
• Correspond with the customers through letters and e-mails
• Detect any discrepancies in the transfers(wrong IBAN-Swift Code-. ) and
report the discrepancies to the proper authorities
• Maintain good relations with regular customers of the bank
• Bring in new accounts to the banks.
• Balance all the accounts during financial year end
• Issue draft checks
• Arrange PDC and discounted checks on daily basis.
• Match the repel and the checks for each month.
• Execute the weekly fixed deposit report and send swifts of outward transfers
to the clients
• Working with the AML team concerning opening accounts and transfers.
Participate in marketing activities
• Conduct financial analysis of consumer loans applications
• Open accounts and insure all necessary information is provided
• Handle money transfers and foreign exchange requests and execute the related operations
• Issue bankers chèques and purchasing them
along with compliance work
Perform Daily Cash and non-cash operations
• Answer to clients requests and provide them with required information
• Give clients banking solutions according to their needs
• Receive chèque book requests and provide them to the clients
• Settle clients bills and accounts
• Issue insurance policies
• Follow up on operations such as monthly interests, clearing, bought
chèques, commissions, etc..
• Handle clients complaints
Scanning and initial interpretation of invoices
• Record the supplier invoices after robust verification in accordance with
PO’s and delivery notes.
• Coding project related transactions, Recording & Reversal of Accruals
• Reconcile the Supplier Statement of Accounts and Payment of Utility
Bills.
• Pro-active measures to analyze short- comings and take corrective
actions.
• Month end Closures & bank reconciliations.
• Prepare cash flow forecasts for on going operations and feed into
regional cash flow projections
• Strong Project knowledge and efficient in Liaising with Suppliers and
Banks
• Creditors Payment Run and other Banking Activities.
• Verifies supplier invoices, ensures correctness of charges in comparison
to the purchase order or service request PRIOR to recording the invoices.
• Records verified supplier invoices in AP module and ensure proper filing
of the same
• Supports the Finance Manager on accounting day to day activities
• Processes over 100 invoices per day
Preparing Journal, Payment and Receipt Vouchers
• Billing, Invoicing, budgeting
• Auditing
• Preparing financial statements and reports
• Job Costing
• Bank Reconciliation
• Dealing with Suppliers and banks
Invoicing
• Cash Register
• Sales Report every month
• General ledger operations
• Prepare journal entries
• Develop and maintain financial data bases
• Check up with audit
• Payment for the suppliers and creditors
• Maintain balance sheet accounts