Gholam Alikhani

Overall business management consultancy for startups and new establishments, striving businesses off the ground and scaling businesses to new levels through sustainable growth while maintaining the highest quality standards. Played a major role in building and expanding business lines through collaboration with cross-functional teams, senior leaders, and board members.
• Worked in partnership with founders and executives, determining their objectives, expectations and requirements to develop bespoke business plans and innovative strategic roadmaps to address key deficiencies and opportunities for the start-up businesses for achieving desired outcomes based on market factors, business capacities, and operational constraints.
• Close collaborations with clients and business partners to provide ongoing intuitive guidance to identify possible problematic situations through collating information to reform operations, ensuring long-lasting success in their business areas.
• Provided insights into business performance evaluations entailing, initial assessments, operations process and practice analysis, management reports and taking charge of achieving project goals to determine paths to success.
• Assisted clients in implementing agreed strategic plans for improvement, driving small or radical changes while fostering new procedures and training to support the changes aligned with business vision, direction and culture.
• Organisation's profile and productivity improvement through applying the best industry practices, exploring issues, solving problems, providing tailored solutions and formulating recommendations with ample justification and practice advice, managing changes and improving efficiency to enhance profitability.
• Unearthed and assess the viability of new business opportunities, including risks and return on key investment potential, resource capability assessments, and mapping out direct and indirect competitors including possible future competitors for existing and potential revenue channels through in-depth market research and analysis.

Promoted to the UK new established company “CCS” to head up the airport and facilities management division in the delivery of
first-class and professional services.
• Held responsible for the provision of aircraft cleaning, passengers with reduced mobility “PRM”, and front-of-house services
whilst managing contracts at Belfast City, London Luton, London Gatwick, and Manchester airports.
• Employee management across various locations in the UK including HRD programs while dealing with grievances,
disciplinaries, appraisals, complaints and compliments as well as the TUPE process.
• Strengthened business profitability through continuous operations improvements and incremental sales.
• Regular H&S evaluation ensured all operational aspects of health & safety within the business remained compliant.
• Established and maintained professional relationships with clients and stakeholders through regular meetings and
communications whilst working closely with the operational teams to ensure early identification of potential problems.
• Implemented real-time asset management and maintenance services including, PPM, Reactive & Corrective tasks.
• Supported internal and external departments to obtain ISO accreditations for the services and towards CSR and ESG.
Achievements
▪ Successfully worked in partnership with clients and key stakeholders to provide innovative solutions and continuous
improvement.
▪ Instrumental in the implementation and management of the P&L to ensure that budget targets were met maintaining best-
in-class service delivery in line with agreed SLAs, KPIs and business objectives.
▪ Led on contract start-up project including transition and mobilisation which was commended for achieving a significant level
of new contracts.

Oversaw various services across multiple locations within Spain including social services, facility management, and airport
services described below.
• Healthcare Services - supervised domiciliary care, day-care, and live-in care services to elderly and vulnerable people with
disabilities across the Madrid region.
• Banco Santander HQ Campus and Majadahonda Hospital - managed hard FM services including building management
and maintenance services for the medical centre, sports centre, golf club, nursery & hotel, as well as soft FM services
management comprising cleaning, security, catering, logistics, laundry, waste management, pest control, landscaping,
sanitising, medical gases, stock control, administration, archive & general information services.
• Madrid Barajas and Malaga Airports - airport services management entailed terminal and building services, cleaning,
PRM, baggage trolley & porter, business centre & VIP lounges, crew transfers, unaccompanied minors, parking & shuttle
bus services. Ground handling services included ramp and passenger services, aircraft cleaning and maintenance,
catering, FBO, terminal cargo, asset management, procurement and purchasing services.

In charge of day-to-day operations of electrical and building services of new-build apartments and development based in London.
• Managed all aspects of the contracts in accordance with KPIs, and SLA.
• Supervision of sub-contractors activities and work completion within financial and time-critical constraints.
• Operation optimisation through workforce utilisation, resource allocation, and performance evaluation ensuring agreed works
had been satisfactorily completed and adherence to best practices while providing a safe and friendly working environment.
• Developed own skills and increased competencies to enhance service and drive opportunities for more self-performance.

Hired through a graduate management scheme to support upper management and lead a facility management service of Qatar
Estate Grand Mosque in Doha.
• Accountable for all operations activities within the estate mosque while ensuring entire operations are fully compliant and
adhere to company policies and procedures, SLA, KPIs, safety and security regs, and customer requirements.
• Supervised all operational activities including BMS, HVAC, electrical, plumbing, carpentry, civil work, landscaping and
irrigation water, fire system, cleaning, security, parking, traffic and event management attracting more than 15, 000 people.
• Client and stakeholders’ management through effective interactions and collaboration, maintaining positive customer
relations and satisfaction.
• Managed and controlled work orders through CAFM systems and issued invoices in line with pre-approved purchase orders
while monitoring expenses against forecasted budgets.
• Ensured smooth running of operations through innovative reporting systems including operational and financial performance,
equipment maintenance, stock inventory, staff management, health & safety and environmental sustainability.
• Implemented and maintained company practices across entire integrated facility management services to meet client and
engineering services legislative requirements.
• Significant operational performance improvements within the short-term through increased productivity and staff motivation.
• Developed contract financial plans for revenue and profits delivery, reduction of costs and contract growth.

while studying for my bachelor’s engineering degree.
• Carried out all PPM and corrective tasks within the premises, creating and completing assigned work orders during the shift.
• Carried out routine inspections, fault found and repaired various energy systems, such as the heating and cooling systems,
plumbing, lighting, firefighting and all other equipment.
• Exceeded expectations and supported other departments to overcome challenges and achieve the business’s objectives.

Overall leading and supervising responsibility for technical services at