Technical Consultant
Saudico Electronic Systems
Total years of experience :13 years, 3 Months
• Involved in installing and configuring ERP Property Management System
• Imparting quality training to staff on the appropriate use of ERP System and Super Users on detailed modules
• Engaging in the customisation of specific databases and report packages based on customer specifications and established standards
• Reviewing centrally developed customer specific database, reports and related applications to ensure that customer’s requirements are met prior to system installation
• Transforming the computer database and related reports to prepare the customer’s system for installation
• Interacting with customers to determine and review hardware, software or system related functional specifications
• Undertaking efforts for smooth installation process and minimised post-installation support requirements
• Rendered live support coverage at customer sites on and after the system live date as required by the customers
• Resolving client’s issues and acquiring final customer sign-offs to validate the satisfaction with the new system
• Preserved project documentation and deliverables and met the business process requirements
• Involved in custom reports development using Crystal Reports
• Headed system configuration and parameterizations efforts
• Conducted the:
o Knowledge Transfer and Training Sessions
o User Acceptance Testing Session
• Presided over customer project status meetings as the primary contact for all customer communications.
• Designed moderately complex software using ASP.Net Code behind C#.net following coding standards
• Employed software engineering tools such as configuration management systems, build processes and debuggers in the software development process
• Developed designs for small sets of new functionality as part of a software project
• Conducted technical root cause analysis and outlines corrective actions
• Analysed the product and application information including manuals and brochures for ensuring technical accuracy
• Took part in product and application definition activities including feature analysis and system tradeoffs