Relationship Officer
Mashreq
Total years of experience :5 years, 0 Months
March 17, 2013 to Present
Mashreq Relationship Officer
- Represents the bank thru cold calling
- Handles personal loans and credit card acquisition
- Meet project goals and targets
June 2012- November 2012 Property specialist
Anchorland holdings Inc. - Responsible in selling condominium and townhouse.
11flr LV locsin bldg. - Conducts on the spot presentation of the project.
Makati Ave. - Invite prospect client for a tripping.
September 2010- May 2012 Customer Service Representaive
Metrobank Card Corporation -Responsible in queries regarding their credit card account
Ayala Ave., Makati City -Resolving some issue and maintain good relationship to the customer. and promoting marketing initiatives thru cross selling
-building rapport to the customer.
March 2010-September 2010 OIC - Acquisition Campaign
Metrobank Card Corporation - Handle the team to reach the quota.
Ayala Ave., Makati City - Consolidate reports and making decisions on how to improve the campaign. (PIVOT, Tables and Charts)
- Responsible to increase the volume of cards and to increase the usage of cards.
July 2009-March 2010 OIC - Anti Attrition Campaign
Metrobank Card Corporation - Responsible not to decrease the volume of
Ayala Ave., Makati City card cancellation.
- Handle the team to reach the quota.
- Consolidate reports and making decisions on how to improve the campaign. (PIVOT, Tables and Charts)
Sept 2008-July 2009 Telemarketing Specialist
Metrobank Card Corporation - Handle correspondences for account advice
Ayala Ave., Makati City and follow thru.
- Conduct telephone calls to clients to offer the promos and features of the card.
- Handle customer inquiries and provide them with necessary information.
March 2008-Sept 2008 Telemarketing Specialist (Contractual under Agency)
Metrobank Card Corporation - Handle correspondences for account advice
Ayala Ave., Makati City and follow thru.
- Conduct telephone calls to clients to offer the promos and features of the card.
- Handle customer inquiries and provide them with necessary information.
RECOGNITIONS: LEADERSHIP EXPERIENCE:
❖ Quality Top Performer
❖ Exemplary Performance for Balance Transfer
❖ Top Performer (Acquisition Campaign)
❖ Top Performer (Balance Transfer) Top Performer (c2go/cash loan)
❖ OIC (Anti-Attrition Team)
❖ OIC (Acquisition Team)
❖ Team Leader (SMS Team)
❖ Team Leader (C2go Team)
EDUCATIONAL ATTAINMENT: College: Our Lady of Fatima University 2003-2007 Course: Bachelor of Science in Nursing
Secondary: Amparo High School 1996-2000