Chief Human Resources Officer (CHRO)
Dubai Government Human Resources Department
Total years of experience :29 years, 5 Months
Spearhead talent acquisition initiatives, directing the recruitment team to implement and enhance
the onboarding process for both UAE nationals and Expatriates, ensuring a strategic alignment with
organizational goals.
• Conduct training sessions for junior HR employees and orchestrate comprehensive induction
programs for new hires.
• Oversee the entry, maintenance, analysis, and resolution of issues on the HR Information System
(Oracle GRP HRMS).
• Ensure compliance with personnel legalities, maintaining up-to-date record-keeping, and meeting
all HR requirements accurately.
• Provide professional advice to employees and management on HR law implementation.
• Manage employee complaints, oversee grievance procedures, and facilitate counseling aligned with
HR law and government strategy.
• Investigate and resolve complex or critical employee relations issues promptly and effectively.
• Participate in or lead projects focused on continuous improvement in human resources.
• Collaborate with internal and external stakeholders to test, evaluate, and implement new systems.
• Handle employee performance management and provide assistance to both employees and
department directors during annual reviews.
• Collaborate with internal and external stakeholders to plan, provide, and assess online and on-board
training to facilitate employee development aligned with government goals.
• Manage promotions, secondments, transfers, and any job changes, preparing necessary
compensation and benefits studies and reports.
• Oversee HR database audits and supervise the HR team in implementing necessary updates.
• Prepare and develop HR policies and procedures to uphold organizational standards of excellence.
• Conduct and analyze happiness and satisfaction surveys to measure service quality, client, and
customer satisfaction, and prepare reports for process optimization.
• Act as the HR head of section during their absence, ensuring continuity in HR operations.
• Supervising recruitment team to implement and enhance on-boarding process for both
UAE nationals and Expatriates.
• Training Junior HR employees and planning induction for new joiners.
• Enter, maintain, analyze, and resolve issues on HRIS (oracle GRP HRMS).
• Ensure that all personnel legalities, record keeping are up to date and all requirements are met appropriately.
• Provide accurate & professional advice to employees/Management concerning the
implementation of the HR Law.
• Handling employee complaints, managing grievance procedures and facilitating
counseling in conjunction with HR Law and Government Strategy.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Participating in and/or leading projects focused on Human resources to ensure continuous improvements.
• Working with internal and external stakeholders to Test, evaluate and implement new systems.
• Handling Employee performance Management and providing assistance for both employees and departments directors for annual review.
• Collaborating with internal and external stakeholder to plan, provide and assess online and on-board training to ensure development of employees to fulfill government goals.
• Handling promotions, secondments, transfers, and any job change and preparing necessary compensation and benefits studies and reports.
• Responsible for HR database audit and supervising HR team regarding any required updates.
• Preparation and development of HR policies and procedures to achieve standards of excellence in the organization.
• Prepare and Analyze Happiness and satisfaction surveys to measure quality of services provided, and clients and customers satisfaction and prepare the necessary reports for process optimization.
• Acting as HR head of Section during his Absence
• Organize, Receive & Process all paperwork including Faxes, Incoming and Outgoing
Mail.
• Preparing and arrange meetings, events and Conferences (Name tags, Certificates, etc..).
• Handling Office Petty Cash and events accounting.
• Handling personnel issues including recruiting, leaves, and salary work sheet.
• Website Administration.
• Assisting the District Governor during his year (preparing his club visits, hotel
reservations and travel management).
• Public Relation.
• Collecting materials and articles for the District Magazine and helping in the Distribution
• Assisting Managing Director.
• Organize, Receive & Process all paperwork including Faxes, Incoming and Outgoing Mail.
• Updating & Printing Mailing Lists, Labels and Envelopes.
• Organizing, typing, and preparing presentations for potential clients.
• Helping preparing receptions and exhibitions.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Promoted team productivity by preparing field paperwork and supplies.
• Documented and distributed field reports and update the FtF Management Information System (MIS).
• Worked with Volunteers to effectively plan and coordinate logistics for special projects and events.
• Managed and reviewed filing and office systems.
• Preparing Monthly, Quarterly and Annual Reports.
• Assist Project Manager with reports, correspondence, daily functions.
• Maintain logs of incoming and outgoing correspondence.
• Typing correspondences (English and Arabic).
• Prepare headquarters copies and Maintain Personnel files.
• Distribute incoming mail.
• coordinating with DHL for sending and receiving parcels.
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