Team Development Manager
Kotak Mahindra Life Insurance
Total years of experience :28 years, 7 Months
• Empowers the Agency Partner Channel by recruiting high potential, talented life advisors utilizing social media sites, print media & other cost effective techniques; orchestrate product acquainted orientation and coaching employees to chalk out potential client list and kick start
• Setting promotional goals such as ‘zero day log ins’; ‘blast offs’, ‘day 1 Executive advisor’, ‘ High Five’ etc and achieving policy sales of INR 800, 000 with a team of 15 people from April to Oct 2017.
• Training team members continously, sharing performers achievements with team, giving push back to the slow goers, setting a target sale of INR 1.5 m by March 2018 for the team.
• Maintains organizational staff plan by establishing a recruiting, testing and interviewing program and maintain work structure by updating job descriptions.
• Organizing organization level Orientations, Inductions and entire onboarding procedures for the new team members.
• Leading & guiding HR team entrusted with administrative jobs as maintaining employee personal files, leave records, employment contracts, staff & artist visa procedures, F & B staff health cards, locker room records, staff passport control, staff & artist air travel arrangements, staff housing issues, artist entertainment permits, absence management, payroll processing, preparing employee vacation & final settlements
• Establishing and fostering productive relationship with external vendors such as staff medical insurers, staff transporters, air travel agencies, estate agents.
• Designing and implementing professional performance management system to measure individual performance; employee self evaluations & goal setting, gathering peers, managers & guests reviews, advising PIP’s & PDP’s.
• Developing & implementing benefit & pay for performance structure, bonus points for good performance, instant cash rewards for excellent guest comments, enhancing employee dedication & establishing a performance driven culture & foster cordial employee - management relations
• Conflict handling, amicably settling disputes, prompt resolution of employee grievances, maintaining disciplined & harmonious work environment, correcting and counseling to improve behavior.
• Direct & administer associate welfare activities like staff birthdays, staff outings, recognition programmes such as employee of the month/year award function, staff participation in sports activities & competitions.
• Attending GM’s briefing daily, reviewing occupancy reports, Night Manager’s &guest complain log, booking.com reviews to get employee service feedback
• Planning, forecasting and readying budget for the coming year, maitains management guidelines by drafting & implementing policies and procedures.
•Manage welcome procedures for the new staff from airport to staff quarters.
•Organize Orientations, Induction and facility show around for the new joiners.
• Scrutinize staff attendance, overtime calculation, recording sick leaves, absenteeism, processing payroll for 250 employees
• Prepare vacation settlements, final settlements, booking air travels tickets.
• Maintain office petty cash expenses related to office purchases, staff expenses.
• Followup Client payments, readying supplier payment cheques, updating accounting books, ledger postings, bank reconciliations, auditing and finalization of company accounts on Tally