School Support Specialist
Transparent BPO
Total years of experience :9 years, 8 Months
Seasonal Account /Work from Home
Providing excellent customer support for parents having issues with their online tuition account
Creating tickets and reaching out to the school for parent’s requests either by phone or e-mail
E-mailing parents regarding their account and billing concerns
Working closely with the client for urgent/escalation concerns
Work from Home
Answering incoming calls and providing credit card concerns to all customer inquiries
Accepting card payments over-the-phone and offering payment options
Ensure to meet the monthly target as per the company’s goal
Collecting payments from delinquent accounts provided by the client/debt buyer and maintaining high
collections every month
Practice ethical collections skills and provide proper rebuttals for every consumer
Ensure to meet the monthly target as per the company’s goal of $3, 500
Part-Time Job/Work from Home
Accepting inbound calls from customers calling about their parcels/shipments
Responding to e-mail concerns related to orders and communication with suppliers and other clients
Sending reports to the client and ensuring all tasks and shipments are handled efficiently
Managing social media accounts (Facebook Page and Instagram account) for other promotional activity
Worked with 2 accounts in the company (BlueAnt and Tixr)
Taking inbound calls for customer inquiries and technical support concerns and handling chat and emails
Back Office responsibilities in sending replacement items and warranty concerns
Providing assistance for over-the-phone payments, refunds and escalation concerns
Direct communication with the Client Service Manager in Tixr for any online ticketing concerns
Seasonal Account
Providing customer and technical support for students who can’t access their online class
Fixing and matching access codes for students who have difficulty accessing their online classes
Additional assistance for any login issues and adobe flash errors during online classes
Sending escalations to team leads for any unresolved issues
E-mail and chat support responsibilities
Virgin Mobile/Assurance Wireless (Sprint)
Answering incoming calls for customers having issues with their mobile plans, refunds and to-ups
Sending escalation calls to SME’s or Team leads
Accounts Officer
Acquiring new clients and offering marketing services for their company
Providing assistance for any upcoming events and attending meetings with clients and suppliers
On-site visits from time to time and events planning specifically the 2012 Agora Awards held in Makati
Sending quotations to clients and also handling special occasions such as Weddings, Product Launch etc.
Internship with Goldilocks Bakeshop Inc. April 27, 2011 - October 29, 2011