Advanced Support
Saudi Telecom Company - Stc
Total years of experience :4 years, 5 Months
Advanced Support for technical and financial
Receiving and processing general escalation requests from first-line employees and resolving them immediately.
Receiving and processing complex financial and technical escalation requests and processing them immediately.
Regulating workflow and ensuring that employees understand their duties or delegated tasks.
Follow-up the workflow, and correct errors first-hand, instead of exacerbating them.
Dealing with customers' reports in faults by processing, updating and activating theirservices immediately.
Transferring faults of digital networks to the specialized departmerts.
Following up custormers' complaints about debts and verifying the related contracts
Achievements:
• Streamlined operations and maintained the correct workflow
• Handled financial transactions during high pressure situations, corrected previous errors and processed them in time to win the customer's trust.
Key Responsibilities:
• Handled all issues pertinent to financial instruments, analyzing financial information to recommend efficient use of resources, ensured accurate financial accounting of the defined benefits and expenses, as well as ensuring compliance with all the company's regulations.
• Ensured proper coding and managing all matters concerning invoices, documented all processes and systems, monitored all account payable checks and prepared updates for the management on all accounts.
• Received payments from clients wanting to buy parts, audited and verified the validity of entries and posting before executing any transaction.
• Documented cash payments in official records and sent stamped invoices to the client and company according to the transaction.
• Received payments through bank services by the network and documented them for the clients, issued official and stamped invoices as well.
• Fixed and processed sales errors whenever there was a problem noticed with the part number and the type of requested part and ensured all transactions contained correct information.
Achievements:
• Maintained accurate workflow, ensured high precision in cash operations of inventory, disbursement and follow-up.
• Gained the satisfaction of all patients, resolved patient grievances and issues especially with regard to frozen payments due to missing information and processed their applications perfectly.
• Detected cashiers’ errors and ensured they would not be repeated.
Key Responsibilities:
• Finalized in-patients' applications, received payments for operations, birthing and cancer patients' sessions.
• Received checks from insurance companies, wrote out checks for the patients with large amounts remaining and retrieved the amounts deducted for patients in addition to handing them cash.
• Verified the daily cash position, performed all the checks and auditing as well as providing support in continuous disbursement of funds to all cashiers and proactively addressed their mistakes.
MBA