Gladess Gel Cruz

• Spearheaded full-cycle AR and collections processes for two sub-companies across 3 business units, enforcing 98% SLA compliance and
processing AED and USD payments for 40+ active accounts.

• Audited and released 100+ invoices weekly, validated receipts, and maintained accurate CRM records and ledgers in line with internal
controls and audit benchmarks.

• Executed bi-daily follow-ups and dunning strategies, accelerating cash recovery and reducing aging receivables by 25% within 6 months.

• Engineered automated SOA workflows using Excel macros and PivotTables, slashing manual workload by 30% and enhancing process
optimization and turnaround time.

• Resolved LC and BG settlement discrepancies in coordination with banks and internal teams, ensuring timely execution and strict
alignment with regulatory frameworks.

• Delivered audit-ready AR operations for a leading equipment distributor in the Middle East by enforcing documentation protocols,
enhancing KPI reporting, and fortifying audit readiness.

• Led end-to-end collections processes for 11 key accounts across 7 properties, directly managing escalations, payment resolutions, and
coordination with nationwide credit teams.
• Successfully led and manage team of junior credit analysts across 7 malls, overseeing escalations, collections follow-ups, and adherence
to KPI-based workflows.
• Oversaw 1, 000+ tenant accounts and produced 4 monthly aging reports to support finance shared services and guide senior-level decision
making.
• Conducted high-level reviews with Finance Heads and Operations, driving decisions on bad debt provisions, payment concessions, and
disconnection actions.
• Launched a payment tagging system across 7 malls, identifying 80% of untagged payments and reducing AR by 30% in high-risk sites —
delivering key cost-efficiency opportunities.
• Actively developed team skills through weekly training, performance reviews, and one-on-one coaching to improve collection efficiency
and account resolution.
• Optimized SAP for tracking receivables, generating SOAs, and monitoring KPIs such as DSO, aging buckets, and payment recovery cycles.
• Ensured strict alignment with internal policies and financial standards, resulting in 100% audit compliance and accurate financial
reporting across entities.

• Issued PHP and USD invoices to 800+ exhibitors annually, enforcing compliance with government billing policies and ensuring revenue
recognition accuracy.
• Reconciled deposits daily and resolved payment discrepancies, contributing to a 25% reduction in aged receivables and improving
collections KPIs.
• Prepared and submitted 4 monthly financial reports, enabling timely BIR remittances and ensuring full regulatory compliance with zero
penalties.
• Processed over 200 monthly tax certificates and handled Form 2316 preparation, strengthening accuracy in tax administration and annual
reporting.
• Collaborated with COA auditors and submitted reconciliations that led to 100% audit clearance and enhanced financial reporting controls.
• Identified billing and reconciliation process gaps, initiating workflow improvements that accelerated AR matching and reduced internal
review time by 40%.

• Audited and validated 50+ invoices and credit-related documents daily, identifying billing discrepancies and ensuring 100% accuracy in
hotel guest charges.
• Reviewed 20-30 tax discount transactions per day (Senior Citizen/PWD), ensuring full BIR compliance and minimizing penalty risk during
internal reviews.
• Reconciled daily bank deposits and supported inventory checks covering 100+ SKUs, contributing to accurate cost reporting and monthly
closing activities.