Glen Milner, Dubai Quality Award Assessor

Glen Milner

Dubai Quality Award Assessor

Dubai Department of Economic Development (DED)

Location
United Arab Emirates - Dubai
Education
Master's degree,
Experience
21 years, 9 Months

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Work Experience

Total years of experience :21 years, 9 Months

Dubai Quality Award Assessor at Dubai Department of Economic Development (DED)
  • United Arab Emirates - Dubai
  • My current job since November 2013

Assess an organization based on the European Foundation of Quality Management (EFQM) Model 2013 framework to evaluate the strengths and competitiveness of an organization and how the process can influence positive change within an organization.
• Assess organizations performance, to identify key strengths and improvement areas.
• Integrate existing planned initiatives, procedures and processes to align with business objectives, remove duplicates and identify gaps.
• Introduce a way of thinking that encourages reflection and stimulates continuous improvements.
• Identify what actions are really driving an organizations results, which areas need more attention and which approaches should be made redundant.

Sr. Business Analyst and Lean Consultant at AdinB
  • United Arab Emirates - Dubai
  • My current job since March 2012

 Responsible for starting up and launching AdinB’s new products.
 Implement the techniques and philosophy of Lean Startup which relies on validated learning, scientific experimentation, and iterative product releases to shorten product development cycles, measure progress and gain valuable customer feedback.
 Design of the products and services to meet the demands of their new customer base (in the UAE) without requiring large amounts of initial funding or expensive product launches.

Manufacturing Manager at Tell Manufacturing
  • United States
  • March 2011 to March 2012

Responsible for Manufacturing Operations to include manufacturing, quality and production schedule. Introduced company to lean manufacturing concepts such as 5s, standard working procedures, development of preventive maintenance program, creation of production teams and hourly follow-up on production. Develop training materials and carry out training and coaching of the organization in Standard Operating Procedures (SOP) and Root Cause Problem Solving (RCPS) to improve the company’s quality goals. Assure production schedule is met to achieve on-time
delivery. Selected contributions:
•Increased productivity by 35% (52% to 70%) and on time delivery by 100% (42.5 to 85%).
•Implemented preventive maintenance program to increase Operating Equipment Effectiveness (OEE) by 25%.
•Implemented Root Cause Problem Solving efforts to drive continuous improvement.
•Implemented lean activities in order to make rapid improvements throughout the operation.
•Established hourly performance monitoring throughout the production operation with immediate action when hourly targets are not met.
•Implemented quarterly tactical plans to focus on the operation.
•Implemented prototyping for new product launch to align with strategic planning.
•Responsible for interviewing and hiring employees in all my areas of responsibility.
•Took direct responsibility for production, maintenance, plant safety, materials management, planning, equipment procedures.
•Managed 4 direct reports and 35 subordinates.
•Established standard operating procedures throughout operation, introduced and trained operators on 5s concept and implemented the delivery of production drawings to the factory floor to increase first time yield.

Production Manager and Manufacturing Engineer at CHATLEFF CONTROLS / DANFOSS CHATLEFF, Buda/Austin, TX
  • United States
  • March 2006 to March 2011

Lead, guide and manage the coordination and completion of lean initiative projects. Efficiently oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarizes progress of projects. Plan and design manufacturing processes, process control, engineering changes and documentation (ECN). Maximize efficiency by analyzing layout of equipment, workflow, assembly methods, and work force utilization through lean principles. Determine parts and tools needed in order to achieve manufacturing goals according to product specification. Ensure sustainability and continuous improvement of previous projects. Develop training materials and carry out training and coaching of the organization. Assure that Danfoss Productivity Program tools are used according to standards throughout Danfoss. Danfoss Chatleff LLC provides the highest quality and the most innovative cooling and heating components to the world. Selected contributions:
•Skillfully applied change management at Danfoss Chatlleff based on the outcomes of a corporate-wide initiative aimed at utilizing best practices from lean manufacturing and secure a positive step change in performance.
•Efficiently applied lean manufacturing methodology based on TPS (Toyota Production System), which is focused on reducing or eliminating waste in any process. Concepts including the elimination of 7 waste, 5s, value stream mapping, flow, push/pull and cellular manufacturing
•Increased productivity and improved sustainability by continuous improvement through analysis and willingness to change. Improved productivity by 55%, on-time delivery by 15% and quality by 50% during the last 3 years in this role.
•Built and maintained a foundation for a continuous improvement culture by effective communication with the different business units at all levels and through the regular training to my team.
•Managed 7 direct reports and just over 75 subordinates

Project Manufacturing Engineer at SYMTX, Austin, TX
  • United States
  • September 2004 to March 2006

Responsible for project management, project planning, resource planning, process control, engineering changes and documentation (ECN), implemented lean manufacturing principles, communication and coordination of materials procurement and scheduling, purchasing, quality control disposition, production technical lead. Symtx is the largest independent system integration firm specializing in the development of functional test solutions for electronic manufacturers. Selected contributions:
•Manage commercial and DOD classified projects for companies including: Boeing, Honeywell, Lockheed Martin, Northrop Grumman and others
•Provided leadership and insight into implementing lean manufacturing concepts.
•Successfully manage projects from the beginning of the life cycle to completion.
•Skillfully applied principles of Total Quality Systems- six sigma principles, total quality philosophy, quality strategies and quality audits
•Provided leadership through developing an in-depth program for process and procedural training within the company.
•Increased productivity and consistency through applying principles of Engineering Management Environment- addressing issues of systems, efficiency, productivity, economics and quality.

Research Assistant at the Dean's Office at Texas Tech University
  • United States
  • August 2002 to September 2004

Pursued extensive research for the Dean’s Office at Texas Tech University. Prepare and present research reports. Offered data-driven analysis for different projects.

Education

Master's degree,
  • at Texas Tech University
  • May 2004
Master's degree, Manufacturing and Systems Engineering
  • at Texas Tech University
  • May 2004

Specialties & Skills

lean management
Lean Manufacturing
Business Process Improvement
Continuous Improvement
Work Process Improvement
Lean Manufacturing

Languages

English
Expert

Training and Certifications

Project Management Professional (Certificate)
Date Attended:
November 2014
Valid Until:
November 2017
Six Sigma (Certificate)
Date Attended:
January 2013
Valid Until:
March 2013
Danfoss Operational Lean Leadership Program Training (Certificate)
Date Attended:
September 2009
Valid Until:
December 2009