Executive Housekeeper
HK
Total years of experience :17 years, 1 Months
(HK and Laundry)
•Effectively manage entire housekeeping and laundry operation of hotel with 268 rooms, with 4 building, including 2 basement parking lots, 3 in-house restaurants, and Spa area.
•Established and maintain good laundry production w/ high quality of cleaning service - give satisfaction to every laundry guest at all times.
•Actively help the company to achieve its goals, to minimize costs, by reducing expenses on all key areas, especially manpower but delivered positive results and hit the target of zero guest complain every month.
•Implemented new policies, develop training manuals, and conducted training to all staff both new housekeeping techniques and refreshers.
•Well maintained the balance of communication in between other departments, and achieved/gain respect among other department heads in a short period of time.
•Developed business plan for laundry, achieving monthly target of revenue and effectively cut expenses at all key areas of laundry.
Shift Floor Supervisor
•Responsible in Room checking according to company established
housekeeping standards operating procedures. Scheduling of
employees to ensure smooth operations and customers need are
met at all times.
and Laundry)
•Effectively manage entire housekeeping and laundry operation of hotel with 268 rooms, with 4 building, including 2 basement parking lots, 3 in-house restaurants, and Spa area.
•Established and maintain good laundry production w/ high quality of cleaning service - give satisfaction to every laundry guest at all times.
•Actively help the company to achieve its goals, to minimize costs, by reducing expenses on all key areas, especially manpower but delivered positive results and hit the target of zero guest complain every month.
•Implemented new policies, develop training manuals, and conducted training to all staff both new housekeeping techniques and refreshers.
•Well maintained the balance of communication in between other departments, and achieved/gain respect among other department heads in a short period of time.
•Developed business plan for laundry, achieving monthly target of revenue and effectively cut expenses at all key areas of laundry.
Shift Floor Supervisor
•Responsible in Room checking according to company established
housekeeping standards operating procedures. Scheduling of
employees to ensure smooth operations and customers need are
met at all times.
Able to manage entire hotel operation of 108 rooms in a 3 star fine hotel, smoothly handled 3 department (housekeeping, maintenance, and front office) and supervised efficiently 47 staff including team leaders and shift leaders. Hitting monthly target, by continue developing promotions, monitoring of expenses and using resources on a right way.
Property Custodian
•Over all in charge in Purchasing, Safekeeping, Forecasting, Monitoring and Controlling of Supplies and Materials use in the Hotel.
Room Attendant
•Responsible in preparing and cleaning rooms, according to company establish housekeeping standards.
Able to manage entire hotel operation of 108 rooms in a 3 star fine hotel, smoothly handled 3 department (housekeeping, maintenance, and front office) and supervised efficiently 47 staff including team leaders and shift leaders. Hitting monthly target, by continue developing promotions, monitoring of expenses and using resources on a right way.
Property Custodian
•Over all in charge in Purchasing, Safekeeping, Forecasting, Monitoring and Controlling of Supplies and Materials use in the Hotel.
Room Attendant
•Responsible in preparing and cleaning rooms, according to company establish housekeeping standards.