Service Delivery Manager
Reliance
Total years of experience :22 years, 10 Months
Worked with Reliance group of companies.
Started as Team Leader in 2009 and promoted as Assistant Manager in 2015.
Team Leader: Handling a team of 45 CSR taking care of procurement. Making sure that all orders have been placed and delivered on time. Checking with carriers on price and negotiating with them. If there would be delays do a complete analysis and check the resonance of delay. Providing updates on orders to clients. Coordinating with other teams to make sure that client is happy.
Assistant Manager: Handling a team of 5 Team Leaders and 95 CSR . Discuss with team to maintain the stats to be awarded a best team for 3 months. Reporting to Manager Operations. Dealing with clients directly to know if they do have any grievances.
Contacting new and old clients and informing them of the new projects and rates. Talking to clients on their interest to purchase a new house and provide those leads to sales team.
Providing information to customers. Helping them by trouble shooting. Providing answer to the general query and billing enquiry of the customer
Worked as a Senior Sales Representative for an outbound Sales, UK and US process. Worked on target oriented project with best of quality ensured for generating regular sales. Worked with 10 Sales Representative as a team to achieve team specific targets.
Senior Secondary