Relationship Officer
Rak Bank
Total years of experience :15 years, 8 Months
Responsible for acquiring Branch business and achieving Branch sales figures.
Instill sales culture & drive and motivate staff, partner with sales teams in achieving business targets.
Handling Sales & Operations of the Branch.
Providing Client Portfolio Management and Investment banking service to clients.
Implementing effective strategies designed to ensure HNI Client Acquisition and Retail Clients through Business Development Manager as well as Business Development Exe.
Responsible for building a strong relationship with clients
Responsible for negotiation and customer relationship management.
Provide efficient service in meeting customers’ Investment needs and proactive management of client issues, supervise staff to ensure highest service standards of Privilege Investment are rendered to customers.
Identify opportunities to improve productivity, efficiency and quality and ensure adherence to Company policies, procedure and control requirements
Ensuring compliance with statutory/ regulatory requirements specified under different acts of regulations by SEBI
Accountable for increasing customer acquisition and successfully build relationships with customers in a given area. Assist them in identifying their distinct financial needs and thereby creating an investment portfolio plan.
Act as an arbitrator to and resolve escalated cases to ensure customer retention. Also resolve any arising issues within the team.
Managing operations like A/C opening, Fixed Deposits, Recurring Deposits
Attending and servicing the Managed Accounts set.
Deepening the relationship, increasing the total relationship value.
Providing all customer best service and over the counter cross selling by identifying potential customer and their needs.
SME customer section servicing, analyzing their requirement and transactions.
Handling verification and monitoring of Cash, Non-Cash, Clearing and trade transactions.
Accountable for general banking operations and trade transactions and proper functioning of branch.
Issuance of DD, FDR, Cheque Books to customers.
Dealing with currency chest for maintaining cash holding at branch below CRL. Managing account at clearing house.
Dealing with Trade deals and queries of Retail and Current account customers.
Issuance of Performance Bank Guarantees.
Handling export documents on collection basis.
Dealing with treasury team for booking exchange rates.
Providing all customer best service and over the counter cross selling by identifying potential customer and their needs.
Managing branch in absence of BM and PB Authoriser.
Handled two postpaid channels in different location.
Meet the Weekly and Monthly Target
Help the channels to achieve the target
Ensure Profitability to channel
Recruit and train executives.
Responsible for taking personnel’s in to the system. Will have to ensure sufficient manpower to achieve the Target. Need to train executives and get them on Track
Daily Basis Monitoring of DSRs and Prospectus Database. Need to ensure that sales are coming according to their Reports.
Handling First, Second and Third bill Default
Prepare Various Reports for Monthly and weekly Reviews
One point contact for the mapped Privilege Customer Segment.
Attending and servicing the Managed Accounts set.
Deepening the relationship, increasing the total relationship value.
Responsible for branch operations and Issuance of DD, FDR, Cheque Books to customers.
Verification and monitoring of Cash, Non-Cash, Clearing transactions
Handling CMS transactions.
Handling locker allotments and operations.
Handling retail outward remittances.
SME customer section servicing, analyzing their requirement and transactions.
