غلين Salvador, Service Delivery Manager

غلين Salvador

Service Delivery Manager

Reliance

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Commerce
الخبرات
22 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 11 أشهر

Service Delivery Manager في Reliance
  • الهند - مومباي
  • أشغل هذه الوظيفة منذ يونيو 2009

Worked with Reliance group of companies.
Started as Team Leader in 2009 and promoted as Assistant Manager in 2015.
Team Leader: Handling a team of 45 CSR taking care of procurement. Making sure that all orders have been placed and delivered on time. Checking with carriers on price and negotiating with them. If there would be delays do a complete analysis and check the resonance of delay. Providing updates on orders to clients. Coordinating with other teams to make sure that client is happy.
Assistant Manager: Handling a team of 5 Team Leaders and 95 CSR . Discuss with team to maintain the stats to be awarded a best team for 3 months. Reporting to Manager Operations. Dealing with clients directly to know if they do have any grievances.

Customer Service Representative في Shobha Construction
  • الإمارات العربية المتحدة
  • يناير 2008 إلى أبريل 2009

Contacting new and old clients and informing them of the new projects and rates. Talking to clients on their interest to purchase a new house and provide those leads to sales team.

Customer Service Executive في Du Telecom (Emirates Bank)
  • الإمارات العربية المتحدة
  • فبراير 2007 إلى ديسمبر 2007

Providing information to customers. Helping them by trouble shooting. Providing answer to the general query and billing enquiry of the customer

Customer Service Representative في GTL limited
  • الهند
  • يونيو 2001 إلى يناير 2007

Worked as a Senior Sales Representative for an outbound Sales, UK and US process. Worked on target oriented project with best of quality ensured for generating regular sales. Worked with 10 Sales Representative as a team to achieve team specific targets.

الخلفية التعليمية

بكالوريوس, Commerce
  • في Delhi Commercial University
  • مايو 2001
الثانوية العامة أو ما يعادلها, All Subjects
  • في Mumbai University
  • مارس 1996

Senior Secondary

Specialties & Skills

Procurement, Supply Chain Management, Sales Manager
Client Relationship, Customer Service Manager
Managed Services Telecom
Vendor Management

اللغات

الانجليزية
اللغة الأم