Gloria Chraim

• Contributed to the growth of the company by developing/executing sales strategies aligned with the Sales/Marketing Go-to-market plans
• Identified additional markets/sectors/industries, continuously promoted products/services to generate relevant business opportunities and to increase revenue
• Initiated/developed/established contact with prospects, provided significant value propositions to their business in the perspective of converting these leads into potential customers and to create a win-win situation
• Maintained powerful and trust relationships with new and existing customers, decision makers and C-levels across multiple departments in the organization at all times
• Owned named accounts and set up cross-sales/up-sales roadmaps to expand/optimize existing portfolio, maximize profits and achieve targets.

- Built and setup the OMAN market penetration program from scratch
- Conducted the market study and identified the main market needs across several sectors
- Promoted and raised awareness constantly about the company products and offers
- Advised and influenced peers to bring on the new solutions to their system that help them accelerate their business

Ensured the full leadership of an outsourcing contract lifecycle with particular focus on ITIL
Best practices and performance indicators in a very fast-paced environment.
* Managed and ensured that all service level agreements (SLAs) for Information Technology services
across the organization are delivered according to the negotiated specifications with client business units
World Wide
* Accountable for Change Management and Problem Management and contributed to Problem Advisory
Board (PAB), conducted team meetings and regular follow-up until root cause is identified, along with
seamless continuous communication towards the different stakeholders
* Supervised and monitored the quality of service performed by the external IT vendors, suppliers and
consultants, evaluated their performance against targets and tracked project milestones and deliverables
* Recognized areas for improvement and/or automation and reported monthly to the Board the Key
Performance Indicators (KPI) in a decision-based way
Ministry of Labor / French Government

Led major project sponsored by the French Government for the deployment of Video
Conferencing systems over The Ministry of Labor sites across Metropolitan France and Overseas sites
* Led, organized, planned and controlled complex national Key projects and ensured their timely delivery,
mainly the Video Conferencing systems implementation on all Ministry of Labor sites
* Ensured timely resolution and referred issues to product support teams, monitored progress, and
ensured proper escalation
* Built and performed presentations to large audience of site based IT team Leaders
* Coordinated regional technical IT teams on a daily basis and acted as single point of contact for global
communication within Metropolitan France and French Overseas Departments and Territories

Managed cross-functional teams and ensured the delivery of IT systems meeting deadlines
and client expectations
* Managed multiple IT teams, from Service Desk and Call center operations, On-site Technical support, to
Exploitation and Managed applications teams
* Assisted the customer in their needs to identify new prospective projects and to enable the enhancement
of the overall productivity of their business, built contractual documents and established client deals
* Led major turnkey projects, managed incidents and followed-up requests for changes (RFC)
* Directly reported and provided Key Performance Indicators, and worked very closely with the CIO
Canal+ / Premium Cable TV Channel

Refined and enhanced processes and procedures to ensure time and budget optimization
* Ensured the primary interface between Business Unit Services and Third party suppliers
* Scheduled, planned and coordinated operational network interventions, including operations in non-
working hours, along with technical data teams on diverse geographical locations

• Contributed to Annual and ongoing savings by over 160 K€/year
• Handled delicate correspondences with clients in case of link reactivation in very urgent situations, due to mistaken terminations until final link recovery

Implemented an end to end High speed operated Network on Charles De Gaulle Airport
platform
* Provisioned/configured/installed core network platforms on the customers’ sites including main Airline
offices/Airport counters/Travel agencies, maintained/supported/resolved technical issues during the
whole production cycle
* Led WIFI terminals localization/coverage study across airport terminals and developed a full detailed
report which was required for the Airport’s Wifi revamping project