GLORIA MENDONCA

I'm a dedicated and focused Product Development Executive who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of calls while handling inperson inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.

During the course of time I gained a lot of experience that helped me grow in my career and from a Customer service representative i was designated as a Product Development Executive to manage the top and largest Food and Ophthalmic Company in the GCC region I can work under a team and independently as well taking the guidance of my superiors. I confidently adapt to any environment; my friendly approach and urge to achieve solutions to problems makes it easy for me to engage with all different types of clients.

● Receiving enquiries from clients and lodging them
under the requirements and specification section.
● Expedite the resolution of customer problems and
complaints to maximize satisfaction.
● Coordinating with suppliers and preparing comparison
of products with prices and options.
● Carry out cost estimation and prepare quotation to
clients by taking feedback from the respective
Managers.
● Prepare and send invoices, packing lists or any other
related shipping documents to clients.
● Negotiate/close deals and handle complaints or
objections.
● To gather feedback from customers or prospects and
share with respective Managers.
● To keep the Management informed by submitting
activity and results reports, such as daily call reports,
weekly work plans, and monthly and annual territory
analyses.
● To recommend changes in products, service, and
policy by evaluating results and competitive
developments.
● Resolves customer complaints by investigating
problems, developing solutions; preparing reports,
making recommendations to management.
● Provides historical records by maintaining records on
area and customer sales.
● Contributes to team effort by accomplishing related
results as needed.

Managing the administration & secretarial jobs of the company & report directly to the Branch Manager.
Performed administrative & secretarial support functions. Coordinated and managed multiple priorities.
Overseeing the reception area, including greeting visitors, providing telephone support and in-person requests for information. Maintaining electronic and paper files.
Drafting meeting agendas & trip schedule for the Manager, supplied advance materials, and executed follow-up for meetings and team conferences.
Preparing Offers, Invoices & filling up Tender Bids as per the client requirements.
Taking care of the monthly expenses, maintaining a detailed report, investigating and resolving billing problems.

Job Responsibilities

Oversee reception area, including greeting visitors and responding to telephone and in-person requests for information
Maintained electronic and paper files.
Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team
conferences.

Administrative Support

Performed administrative and secretarial support functions for the vice president of a large Bottle manufacturer. Coordinated and managed multiple priorities and projects.
Provided discreet secretarial and reception services. Scheduled appointments and maintained accurate, up-to-date confidential client files.
Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support; investigated and resolved billing problems.

Customer Service & Reception

Registered incoming customers in the company. Demonstrated ability to maintain
composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
Conducted customers survey to elicit necessary information for registration, accurate
prioritization.
Orchestrated Travel bookings, hotel reservations & Visa Documents.

Management & Supervision

Troubleshot and resolved problems, and handled customer complaints.
Participated in staff recruitment. Trained and supervised part-time staff and interns.

● Attending incoming calls and clients at the counter, catering to their requirements and directing their queries as necessary.
● Looking after all correspondence related to the management oce and distributing important
mails for further actions as appropriate.
● Maintaining proper Filing System
● Liaising with courier companies for dispatch of mail and follow up to ensure all important
documents and parcels have reached their destination.
● Coordinating with travel agencies and Hotels for travel bookings of Senior Management to
ensure hassle free journey and stay.