Warranty Engineer, and Health and safety
Almana Motors Company- Ford Qatar
Total des années d'expérience :13 years, 10 Mois
Responsibilities:
Developing operational plans to improve distributor and dealership performance.
Contact Ford Motors on warranty and Extended warranty issues
Approving warranty, Extended warranty jobs, and warranty claiming
Appealing for denied or less paid warranty claims.
Registration of extended warranty contract to Ford Motors.
Extended warranty registration reports.
Claiming field service actions (recalls), AWA and CSP
Claiming over the counter batteries/ spare parts.
New ford recall report and Oxlo system submission
Warranty reconciliation report and Prior Approval submission.
Health and safety Managing, Promotes positive health and safety culture among staff
Recommend and purchases safety equipment, and PPE’s.
Hazard identification, risk assessment and safety auditing
Accidents and near miss investigation and reporting.
Health and Safety training, orientations and safety drills
Responsibilities:
Meet customer in the reception, greet customer and take inventory of customer’s vehicle.
Check vehicle history and oasis for any recall and required services.
Open repair order for the customer’s concern.
Educate customer and take permission for vehicle health check and explain to customer the findings and encourage if any up sales requires.
Print and send repair order to workshop and Prioritize waiting customers jobs to meet delivery
Get estimate from workshop and update customer if additional needed repair approval
Follow up on repair and update customer on finishing time.
Follow up on QC, payment preparation, washing and get vehicle ready for delivery.
Explains the repaired carried out and final cost to the customer.
Lead the customer to the cashier and get gate pass for customer.
Check on customer and vehicle after 24 hours of delivery.
Arrange drivers for home picking and home delivery for some customers.
Download my WIP report and update WIP status and follow up on team leaders.
Follow up on parts department on ordered parts and arrivals
Keeps all waiting parts repair order and return them to team leader when parts arrives.
Help customer on some discounts if required
Responsibilities:
Manages workshop processes and workshop resources to improve productivity, efficiency, and utilization to achieve service center targets.
Ensure workshop tools and equipment reliability, availability and safety all times,
Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional vehicle service delivery to service customers.
Manages After-sales service department fleet, Team leaders, Quality controllers, Job Controllers, drivers, cleaners, and car washers.
Prepares and analyze technician’s productivity, efficiency, utilization report and take corrective actions
Update free workshop capacity in the DMS (Dealer Management System)
Implements process improvements by minimizing waste in process to increase profitability and give value to the customers.
Monitor performance and initiates corrective actions where necessary to ensure workshop operations are conducted within the agreed financial budget.
Ensures effective utilization of tools and equipment, and prepares workshop equipment inventory and tools repairs report.
Ensure quality work output to increase customer satisfaction, retention and loyalty through FIRFT to minimizing repeat repair jobs.
Provide technical expertise and information to Service Center personnel wherever required.
Maintains repeat jobs register, give timely feedback to team leaders on the trend. Analyze register and take corrective measures.
Health and safety management (maintain discipline and ensures all workshop staff and service advisors adheres to safety measures as per automobile workshop safety.
Continuously review with workshop operation, workshop structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and effective manner.
Coordinates facility maintenance team, and ensure effective housekeeping in workshop, service reception and surroundings.
Ensure smooth supply of parts to technicians and in case parts not available, recommend cannibalization depending upon the urgency of the situation.
Release reserved resources on completion of work
Schedule, allocate and encourage technicians for training.
Carries out shift planning, team building for workshop and request for overtime where necessary and prepares overtime reports.
Approves estimates for repairs, gives discounts on repaired labour,
Follow-up on teams to meet delivery deadline, and carries out pending jobs review with team leaders.
Manages workshop and reception outsourcing, procurement and purchasing using (Petty Cash, LPO)
Plans yearly leave for workshop staff and organize replacement staff if necessary.
Audit invoiced repair orders monthly to prevent and eliminate irregularities in prices.
Conduct workshop meetings and other jobs as assigned by senior managers.
Hazard identification, risk assessment and safety auditing
Accidents and near miss investigation and reporting.
Promotes positive health and safety culture among staff
Ensures standard quality control and safety checks are carried out after vehicle repair.
Analyze and track performance of productive and non-productive staff in the Service Center by means of control sheets and efficiency reports and customer feedback data received from other sources on a regular basis.
Responsibilities:
Collates all branches sales data into information for management decision making
Prepares new vehicles ordering request for management approval.
Prepares national pending sales, contracts and delivery report for management.
Organization for weekly management meetings.
Prepares sales forecast report based on pending sales, contract and inquiries.
Responsibilities:
collates monthly national vehicle imported report for management decision
Prepares competitor’s vehicles features report (mind-map).
Prepares vehicles features for broacher designers for advertisement
Prepares activities calendar for marketing department
Planning and launching of new vehicle model with co-worker.
Exhibition of our vehicle models in malls and important ceremonies.
Responsibilities:
Purchases tendering document from companies and Attends tender document opening.
Prepares tendering documents with the necessary legal documents and customers specifications.
Submits prepared tendering documents before the deadline
Prepares won contracts documents and hand-over to the delivery department.
Prepares report for all transactions and deadline follow up.
Responsibilities:
Takes repair orders from service advisors planning on control board.
Allocate job cards to technician based on their technical ability.
Checked for quality gates before planning the repair orders
Follow up on team leader to ensure completion of the work on schedule.
Liaise the workshop and the service reception to update service advisors
Ensure safety in the workshop and enforce quality work output.
Ensure technicians follows dealership standard to perform task.
Planning of process control board daily with appointments from appointment office and the available technician for the next day
Makes provision if any sublets or outsourcing is required.
Teaching in High school