Pre-Sales Consultant
Qualitynet
Total years of experience :20 years, 1 Months
o Provide Alcatel-Lucent vertical solutions in the fields of Voice communications and related applications (TDM, IP Telephony, Contact Center, IVR and UC), Determines
appropriate products or services with customers to define project scope & requirements in the area of IP Telephony, VoIP networking, and Contact Center, IVR and Unified Communication solutions.
o Design, Plan a variety of Enterprise Converged Network Solutions based Alcatel-Lucent Enterprise, Cisco, HPE, Fortinet, Huawei, F5 & Arbor (LAN, WAN, WLAN, VoLAN & Security).
o Preparations of complex architectural and High & Low Level designs.
o Design Telco Managed Solutions such as Internet, Cloud, Voice Services (SIP, ISDN &IP communication service), National Private Leased Circuits (NPLC), Global Private Leased Circuits & several other carried graded solutions.
o Proposing Solutions by using Technologies/Mediums Fiber, ADSL, SHDSL, GPON, Wireless, and LTE & WIMAX.
o Having strong understanding of telecoms networks (TDM, ISAM, MPLS, SDH & Cloud Network-based value-added services).
o Proposing Managed International Circuits by liaising Technology Partners like Batelco, Etisalat, Epsilon, Colt, STC & others.
o Design Global and Regional Connectivity inclusive of multiple ISR/ASR/GSR Routers, OSPF, BGP4, Frame Relay, L3 QoS, and DS3, STM-1, STM-16 and STM-64 connectivity.
o BOQ/BOM preparation along with commercial proposals.
o Worked with vendors to produce anticipated outcomes. Ensured Solutions demonstrations fully functional/Compliant and ready to address customer queries.
o Enhance the pre-sales and solutions engineering developments including finding, technical qualification, migration scoping, product demonstration creation and automation.
o Assist with all phases of the implementations, starting with installation, architecture design and review, deployment topology planning, tuning and providing best practices.
o Present and demonstrate the current and future Enterprise products and solutions offerings to Customers.
o Develop and demonstrate Proof of Concept (POC), prepare Standard Operational Procedures (SOP), technical documentation, architecture and diagrams.
o Take ownership and act as the interface between customer and vendors functional departments to resolve complex technical issues.
o Coordination with project execution team for design, IT engineering, logistics, installation and development.
o To follow Best practices in everyday Data Center Administration.
o Managing and administrating Core Microsoft Applications and servers (Ms Windows Servers, Ms Exchange, MS Share Point Services, Ms Axapta, WSUS, Ms SQL Server, Ms ISA Servers and TMG).
o To manage Network Security by using Cisco Firewall.
o Managing Mail Security & AntiSpam by using Trend Micro Inter Virus wall & Symantec Mail Security.
o To manage Cisco Unified Communication Manager.
o To manage Cisco Unified Communication Manager Express.
o To manage data links between Regional offices by using Cisco Integrated Service Router.
o Managing Global offices in Egypt, Turkey & KSA by using IPsec Based VPN.
o On Hand Practice of Datacenter Upgrade from Windows Server 2003 Std x64 to Windows Server 2008 Std x64, this includes migration of DC, update for Application like Exchange 2007 and other business management applications like MS Dynamics AX 2009, CRM, IMS etc.
o Managing the Data & Voice Centralization of all Global offices (Egypt, UAE, and Turkey & KSA) by using IPSEC Based VPN.
o Managing Bandwidth Aggregation Devices.
o To handle Core & Distribution Layer Cisco and Nortel Switches.
o Administering network user and group accounts including identification, authentication, and authorization.
o Administering the various kinds of network policies.
o Nortel CS1000 IP Telephony & Contact Center Management and Administration.
o To handle 24X7 Inbound and Outbound IP Based Call Center Operations.
o Contact Center Reporting, Billing, Accounting and Optimization.
o Documenting the user accessibilities Polices & Plans.
o Managing the High End HP, IBM & Dell Servers.
o Managing Server & Client Security through Symantec Corporate Edition & Trend Micro office Scan.
o To manage the Network & Server Level Monitoring by using Solar winds & Quest Tools.
o Managing Electronic Document Management System.
o Managing File, Application, Database, Print, FAX & Terminal Servers.
o To manage Citrix Meta Frame Presentation Server & Access Gateways.
o Perform Operations, Data and System Management. Establish and maintain Backup procedure & Test integrity of Backups by using Veritas Backup Exec & Ntbackup.
o Recommend Disaster recovery and clustering solutions for mission critical applications, such as Exchange, Application, Database and File Servers.
o To manage Cisco IP Telephony for Subsidiaries.
o Implement Link Redundancies like Load Balancing & Automatic Failover.
o Preparing Documentation for Infrastructure & Budgeting and Auditing.
o Managing Server Virtualization by VMware.
Achievements:
o Implementation of Network Security in UAE, Kuwait & Egypt by using Cisco ASA.
o Implement the Voice & Data Centralization over the IPSEC VPN.
o Implementation of QOS for Real Time Traffic & Mission Critical Applications by using Cisco Integrated Service Routers.
o Implement Microsoft Dynamics Financial Application in Kuwait, KSA, and UAE & Egypt.
o Project Supervisor for Sage Accpac Financial Application implementation in Kuwait, KSA, and UAE & Egypt.
o Implement Arcmate Document Management System.
o New Network Design Considering the Security & Performance issues.
o Upgrade the network by using Cisco & Nortel Switches.
o Implement the Symantec Backup Exec System Recovery Server & Client Solution.
o Implementation of Wireless LAN.
o Implementation of Point to Point Microwave Links.
o Implementation and Management of Fiber Multiplexer.
o Implement the Citrix Xenapp Server.
o Project Supervisor for the Implementation of Power Backup Solution Chloride.
o Project Supervisor for Infrastructure Cabling & Design.
o Implement the Proteus Call Accounting & Billing System.
Installation, Configuration and Management of LAN & WAN.
Managing the Core Microsoft Applications and Servers (Ms Windows Servers, Ms Exchange, Ms Share Point Services, Ms SQL Server and Ms ISA Servers.) .
Manage the Network Security by using Cisco Firewall.
o Manage the Mail Security by using Symantec Mail Security & GFI.
o Manage Primary & Backup Domain Controllers.
o Manage the ISA Server for Content Filtering and User internet access policing.
o Client / Server & Mail Security by using Symantec Antivrius and Trend Micro.
o Manage the Remote Access VPN by using Cisco, DLink & Planet VPN Concentrators.
o Managing the Print, Terminal Services, Apllication & Fax Servers.
o Managing the HP G5 Servers.
o Analyzing network failures and fixing associated defects.
o Managing the Backup & Recovery Utilities (Backup Exec & NT Backup).
o Implement Link Redundancies like Load Balancing & Automatic Failovers.
o Provide the IT Support & Services for External Projects under Acc Contract (Kuwait Fire Service Directorate, KDD, Watinya Ittahad Insurance & Kuwait Port Authority).
o Preparing Documentation for Infrastructure & Budgeting.
IT Security Management:
Planning and implementing of Physical & Environmental security rules and
Procedures to adequate access controls and damage prevention.
Perform User Access management, Network Services, Operating System And applications protection.
Business Continuity Management by developing Disaster Recovery Plan of Action, which includes redundant mission critical applications, Backup on SAN & Tape Libraries, Routers, Switches and Remote WAN Links.
Major responsibilities were as follows:
Prepare IT Continuity Plan (Technological Infrastructure & Contigency)
Document Security Policies and Procedures
Administrater Network Users.
Perfrom user access management, Network Services, Operating System and application protection.
Managing the Application, File Shares & Database Servers.
Manage the Data Links between all stations of Kuwait by using Cisco 2600 Routers.
Managing the Messaging System.
Administer network user and group accounts including identification, authentication, and authorization.
Ensuring the proper functioning of infrastructure software (e.g., file systems, print services and e-mail systems).
Recommending Infrastructure Upgrades.
Manage the Server / Client Security by using Symantec Antivirus.
Manage the Frequency Monitoring Rohde & Schwarz Hardware.
Provide Training to MOI Employee for Data Communication.
MBS
CCIE Routing and Switching Certified
Certified Alcatel-Lucent System Engineer
ACSR Alcatel-Lucent Unified Communications
ACSR Alcatel-Lucent OmniPCX Enterprise
ACSR Alcatel-Lucent Visual Collaboration Solutions
Cisco Certied Voice Professional (2 Exams Finish) CCVP.
Cisco Certified Network Associate - Voice
CCNP Secuirty
Cisco Certified Network Professional
Cisco Certified Network Associate
I had done my BSCS(H) in computer science from one the Higher Education Commission Certified University of Paksitan(Universiry of Management and Technolgy www.umt.edu.pk ) and my GPA is 3.64.