Senior Sales & Service Officer
SHARJAH ISLAMIC BANK
مجموع سنوات الخبرة :24 years, 4 أشهر
Recommending/approving loan applications in Branch after analyzing. (Personal Finance, Take Over, Car Finance, Home Finance etc..)
Manage key accounts or support their management to ensure superior service and customer loyalty.
Adroit in handling various activities pertaining to credit analysis entailing scrutinizing the documents, drafting & reviewing credit proposals & financial results.
Manage, appraise, develop, and coach the team and individual staff to ensure levels of competence, productivity and staff motivation.
Manage control systems for the business unit to ensure compliance/control and reports/returns submission in order to protect the interest of the bank.
Proficient in solving client queries & building healthy & long lasting business relations with institutional & clients.
Achieve cross selling targets of assigned products and services to contribute to the revenues and market presence
An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.
Serve customers inquiries, determine customers need and provide solutions with regards to their banking requirements.
Address and resolve problems of an exceptional nature in order to achieve timely and satisfactory solutions.
Ensure that periodic reports and reconciliations are complete in a timely and accurate manner to safeguard against possible frauds or losses
Processing Bank guarantees applications in the Branch
Entertaining SMEs customers for various facilities/guarantees.
Ensure preparation/submission/dissemination of relevant reports/returns for management information/action
CVGOHARZESHANBUTT
* Serve customers enquiries, determine customers need and provide solutions with regards to their
banking requirements.
* Address and resolve problems of an exceptional nature in order to achieve timely and satisfactory
solutions.
* Ensure that periodic reports and reconciliations are complete in a timely and accurate manner to
safeguard against possible frauds or losses
* Processing Bank guarantees applications in the Branch
* Entertaining SMEs customers for various facilities/guarantees.
* Ensure preparation/submission/dissemination of relevant reports/returns for management
information/action
(Cash Management / Head Teller - Sharjah Islamic Bank)
* I am working as a reliever Head Teller also if required.
* Act as a custodian of cash and security items so as to safeguard against misuse or possible losses.
* Sound knowledge of cash management and principles according to Bank SOP & AML procedure.
* Arranging Deposit/Withdrawal from Central Bank and co-ordinate with cash vendors for the delivery
of cash.
* Investigate and respond to customer complaints reported to Central bank by customers on all erroneous
transaction reported on ATM/CDM’s of the bank within the agreed timelines
* Accepting quarries/complaints related to cash and operations.
* Well knowledge of ICCS (image cheque clearing system) posting as well checking outward clearing.
* Checking outward / inward clearings, swifts, cash reports of the tellers.
* Reviewing all sundry, suspense and Nostro accounts.
* Monthly submission of all accounts to Finance unit.
Handling Inward / Outward Foreign / Local transfers.
Issuance of Foreign / Local Demand Draft and Term Deposit.
Submitting returns to the State Bank of Pakistan.
Handling floor customers efficiently with view to increase business of Branch.
Economics Graduate from Government Degree College Daska, Sialkot, Pakistan (attested) P-G-D-I-T (Post Graduate Diploma in Information Technology) Short Diploma in Basic Financial Calculations from EIBFS, Abu Dhabi in 2010. Short Diploma in Professional Business Writing (Memo, Reports) from EIBFS, Abu Dhabi in 2010. Short Diploma in Banking Practice & Law In the UAE from EIBFS, Abu Dhabi in 2011. Short Diploma in Anti Money Laundering : Law, Regulations & Best Practices from EIBFS, Abu Dhabi in 2012 Short Diploma in Islamic Banking and products from EIBFS, Abu Dhabi in 2013 Short Diploma in Effective Selling Techniques from EIBFS, Abu Dhabi in 2014 Short Diploma in Customer Relationship Management - Retail from EIBFS, Abu Dhabi in 2015.
