Customer Service Leader
Unimoni Exchange LLC
Total years of experience :12 years, 7 Months
Service Leader - Retail Sales and Services
• Managing day-to-day transactions reports.
• Updating all the mandatory activity registers on a daily basis.
• Checking customer registrations on a real-time basis and updating the deviations.
• Time Management.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team
effort.
• Provide the team with a vision of the project objectives.
• Coordinate with internal and external customers as necessary.
• Provide the necessary business information.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
• Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.
• Help keep the team focused and on track.
• Escalate issues which cannot be resolved by the team.
• Coach and help develop team members; help resolve dysfunctional behavior.
• Maintain healthy group dynamics.
• Encourage creativity, risk-mitigation, and constant improvement.
• Coordinate with internal and external audit dept.
• Familiarize the team with the customer needs, specifications, design targets, the development
process, design standards, techniques and tools to support task performance.
Worked at the front end directly dealing with customer in the remittances and foreign currency exchange, mainly handling cash- multiple currencies at a time, being well informed and updated about constantly fluctuating currency rates and provide most accurate information to customer, preparing daily and monthly reports. coming up with new promotional events and brochure ideas for customer requisitions, retention also for improving the brand name as in popularity.
Bachelor’s Degree