Operations Manager
SIXTH STAR TECHNOLOGIES
Total years of experience :10 years, 4 Months
Accountable for the management of Entire Operations & on behalf of the company attended client meetings, conferences, and sales negotiations, while actively collaborating with cross-functional teams and internal stakeholders to ensure timely project delivery within scope and budget. Communicated with all internal departments regularly to handle problems, build trust, and transparency, alongside evaluating budget proposals and managing purchases and expenses of the company. Identified New Customers and arranged meetings with potential clients to generate new business opportunities, engaging in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) and coordinating with the Head to propose competitive pricing. Followed up with clients after proposal submission, conducting price negotiations and managing the closure of orders, while also ensuring that all customer requirements were fulfilled once Purchase Orders (POs) were raised. Creating SLAs (Service Level Agreements) and NDAs (Non-Disclosure Agreements) based on order confirmations for all services. Developed detailed project plans to monitor progress and ensure milestones were met, follow up with the internal team and coordinate with the client and team to ensure all the requirements of the customer is fulfilled and conducted post-project evaluations to gather feedback and identify areas for improvement, fostering continuous enhancement. Managed and resolved escalations of customer issues promptly, nurturing positive relationships and effectively, by clarifying complaints, determining root causes, and implementing appropriate solutions, maintaining the organization's reputation as a responsible service provider. Provided updated information and inputs to clients, fostering positive relationships. Additionally, looked after general administration tasks, including housekeeping and maintenance of stationery supplies. Assessed the employee performance and provided ongoing training and development programs, while also overseeing the quality assurance process to ensure all course materials met stringent standards. Posted ads on behalf of the company for employee recruitment and conducted initial stage interviews to find the best candidates, maintaining a focus on ensuring the quality of the company products and services. Managed all correspondence and documentation-related works, documenting them in the EXCEL on a daily basis, and provided Level 1 support in various server systems, including cPanel, Plesk Panel, Web Applications, Zimbra Mail Server, Dedicated, VPS, and Cloud Servers.
Organizing sales visits, providing pre-sales and post-sales support, Negotiating contracts, terms and conditions. Hiring Contract Labours and assigning works for them on daily basis and distributing salary on Weekly Basis. Attracting potential customers by answering product and service questions, suggesting information about other products and services. Handle all internal and external corporate communications and public relations activities. Marketing new products Researches, Creating Advertisement, Promotional Activities, and Power Point Presentation to clients. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Issuing Offer, appointment and relieving letters. Coordinate travel arrangements and maintains travel vouchers and records. Coordinated the visits of foreign delegates and visitors and organized tours of the sites Organising events coordination with internal and external event management team. Representing company at trade exhibitions, events and demonstrations. Maintaining and developing relationships with existing customers in person and via telephone calls and emails, cold calling to arrange meetings with potential customers to prospect for new business.
PROJECTS HANDLED LA Bottlers Pvt. Ltd (PEPSI)-Effective Channel Distribution of Pepsi Products in Trichy. Market Research and Data collection, LIVE project on CONSUMER BEHAVIOR. Advertising & Integrated Marketing Communication (SARAVANA STORES). Brand Management (SARAVANA STORES). Sales Management (FROOTI). ENGINEERING: Wireless response of data through GSM modem. DIPLOMA: Automatic power saving system in Industries.
PROJECT: WIRELESS RESPONSE OF DATA USING GSM MODEM
Best Outing Student Award. Department First for 3rd,4th and 5th semester. Department Second for 1st and 6th semester. 100% Attendance for 3 Years PROJECT: AUTOMATIC POWER SAVING SYSTEM IN INDUSTRIES