General Manager
Emgor Trade
Total years of experience :19 years, 2 Months
● Directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance. From overseeing variable and fixed operations and cutting operational costs to spearheading staff hiring / coaching and implementing new programs and process improvements, excel at improving profit margins, developing and evaluating employees, and realizing consistent increases in sales volume.
● Directing day-to-day operations, staff recruitment / training functions, and customer relationship management in consecutive and progressively responsible positions
● Implementing cost-effective advertising and merchandising initiatives to maximize profits and stimulate a high level of customer satisfaction and referral business
● Effectively leading teams to propel project and product launch success; managing all aspects of project lifecycles to ensure optimal outcomes
● Demonstrating solid time management and organizational skills, along with powerful and effective sales and operations strategies
● Evaluated employee performance, set goals, and developed improvment plans
● Promoted company at industry and trade conferences.
● Sales Manager for Macedonia and Serbia for NOKIA, SAMSUNG, LG and HTC mobile division.
● Built sales roadmap in line with sales targets across the portfolio.
● Conducting regular meetings with mobile operators such as T-Mobile, VIP Austria, Cosmofon, Telenor.
● Identified and reviewed clients’ marketing requirements in order to create tailored solutions
● Constructed and presented presentations/proposals to clients based on their marketing objectives
● Provided excellent agency servicing consisting of regular meetings, monthly presentations, agreed response times on RFPs and in-depth post-campaign reporting
● Expanded client base by setting up meetings and telephoning marketing decision-makers and agencies
● Achieved monthly/quarterly revenue targets
● Provided accurate revenue forecasts to management board on a weekly basis
● Used and monitored Salesforce, accurately inputting data and ensuring applications were up to date executing stock and warehouse check processes, management reporting to Credit Committees and MT Commodities
● Sourced leads and cold-called to promote the products, and regularly called/visited both
new and existing customers to discuss requirements, negotiate terms and maximise business
opportunities
● Achieving high sales targets with mobile operators T-Mobile, VIP Austria, Cosmote Greece.
● Built and retained long-term friendships/relationships with customers
● Acted as key point of contact for the company, ensured a high standard of customer service
● Responsible for negotiating contracts from year to year (i.e. price increases and stock
agreements)