Project Manager
Barwa Bank
Total years of experience :21 years, 1 Months
Accomplishments:
• Successful in delivering excellent performance and attaining ‘Exceeded Expectations’ rating in the yearly performance appraisals.
• Proven record of managing complex projects along with leading various IT and critical processes as well as delivering high-quality technical solutions, thus assuring smooth business transition and running post-merger of both the banks.
Key Deliverables:
• Maintained close communication with the business unit heads and involved in developing business cases for new initiatives while preparing project charters and requisitions.
• Executed requirement gathering and analysis in conjunction with the stakeholders, further providing accurate scope baselines.
• Prepared Requests for Proposals (RFPs) related to approved projects; collaborated with the procurement team members to initiate project tenders in addition to providing technical evaluation and selecting appropriate vendors.
Murabaha Credit Card Profile - 2019
• Track record of designing and managing the UAT process.
• Successful in determining improvement opportunities and technical issues; designed the cards data migration UAT for the merger programme of bank.
Omni-Channel Digital Banking Implementation (Internet and Mobile Banking) - 2018
• Co-managed activities of project, business units and vendors during the absence of the project manager; assisted stakeholders in defining project scope, overall design, UI/UX, functional/technical specifications and deployment strategy.
• Designed and maintained the UAT for both web and mobile applications.
e-Procurements and Accounts Payable System - 2017
• Developed and provided a new system to systematically maintain all inter-departmental purchase orders and invoices using MS Dynamics AX, further enhancing departmental efficiency by 80%.
• Proactively involved in effective project execution, monitoring, controlling, testing and successful closure.
• Designed and maintained the UAT for both web and mobile applications.
CRM Workflows Implementation - 2017
• Designed and provided an automated CRM workflow (on SalesForce) to systematically process all customer service requests coming from the contact centre, branches, operations, IBQ official website and various e-channel applications, thus increasing productivity by 210% across multiple departments with two-fold customer satisfaction.
Accomplishements:
• Involved in determining continuous improvement opportunities for effective project management and tool execution as per the international best practices.
• Successfully implemented business process improvement initiatives, optimised overall cost and maximised productivity.
Key Deliverables:
• Accountable for managing all major projects while ensuring on-time completion in line with the budget, timeframe, scope and banks overall strategy.
• Checked all contracts between the bank and vendors; ensured timely renewal covering administrative and IT activities.
Senior Business Analyst - Applications Support (May 2009 - Mar 2017)
Accomplishements:
• Gathered and systematically categorised all organisational and user requirements while conducting risk and cost-benefit assessment to optimise processes and systems along with implementing and testing solutions.
• Designed and developed strategic business solutions by devising smart test scripts and reports for tracking SIT and UAT.
• Led and monitored a high calibre project teams; provided required support to them in delivering excellent performance and attaining transformational results.
Key Deliverables:
• Developed and provided appropriate business solutions with the aim of enhancing operational efficiency, saving cost, increasing revenues, expanding market reach and transforming business.
• Effectively led and assisted various departments in designing the UI/UX, functional and technical specifications while translating business requirements into feasible solutions.
Accomplishments:
• Successful in establishing and ensuring smooth running of the Misys’ Premium Support function across Middle East region; handled all issues escalated by the clients and system implementation team to ensure provision of on-time solutions as per the agreed SLAs and quality standards.
• Analysed and debugged confirmed software defects along with providing technical recommendations to fixing team in defining high-quality fixes.
• Provided required support in resolving various issues related to Equation Core Banking System and its interfaces to front-office systems, such as EBA/Cashier System interface, Trade Innovation System interface, ATM interface and more.
Key Deliverables:
• Provided 1st level support to all clients across the globe, also 1st and 2nd level support the clients and system implementation team working across Middle East region.
• Managed and resolved showstopper issues while assisting clients in minimising production system downtime.
• Determined and amended corrupted data in clients’ Equation database using SQL commands or other technical solutions, also supported clients in optimising usage of their existing systems.
• Monitored and assessed quality of professional services-run projects; prepared and ensured accurate documentation of all projects and performed thorough SIT and UAT testing.
• Collaborated with the clients to finalise and document project standards, procedure and checklists before going live.
Accomplishments:
• Developed high-quality patches and performed testing of fixes to enhance system performance and integrity, further ensuring smooth operations.
Key Deliverables:
• Analysed and escalated issues raised by clients in addition to fixing software bugs in the equation core banking system.
• Prepared and maintained accurate fix documentation, software release notes and patch release for future use.
Bachelor of Science in Computer Science, AMA Computer University, Quezon City, Philippines
Diploma in Computer Studies, Informatics Computer Institute (An Affiliate of Cambridge University in England) Courses and Seminars: • Project Management Professional (PMP) Certification – Ongoing • PRINCE2 Agile Certification – Ongoing • ITIL v4 Foundation – 2020 • Introduction to Islamic Banking – 2019 • Software Development Life Cycle (SDLC) – 2014 • Equation Technical Support (5-month on-the-job training in the UK) – 2000 • Equation-Integrated Technical Package (ITP) – 1999 • iSeries RPG/LE and CLP, Core Programming for graduates (CPG) – 1999