Gourav Tiwari

AI-powered real estate marketplace — property discovery, listings, CRM, and lead management across Kuwait.
• Own end-to-end product vision and roadmap across Mobile, Web, and Admin platforms, aligning feature
priorities with Gulf market dynamics and revenue targets.
• Launched AI-assisted listing workflows with PACI identity verification and automated property enrichment,
cutting listing creation time by around 40% and improving listing completeness.
• Led a Google Maps platform migration that improved location-based search accuracy and reduced incorrect
property pin placements nationwide.
• Built a data-driven prioritisation framework combining funnel analytics, customer feedback, and business
impact scoring, making sprint planning faster and more objective.
• Run weekly product reviews with Engineering, Design, QA, Operations, Marketing, and Leadership to keep
scope, quality, and delivery timelines aligned.

Global AI-powered software delivery platform — enterprise clients across the US, UK, APAC, and GCC.
• Delivered 10+ concurrent enterprise digital-transformation programmes worth $3M+ combined across US,
UK, and APAC clients.
• Led cross-functional teams of 30+ engineers, QA leads, designers, and business analysts; lifted sprint velocity
25% through Agile process redesign within two quarters.
• Cut average delivery timelines 20% and scope-creep incidents 35% by implementing a structured change
management process that controlled late-stage additions.
• Translated complex global stakeholder requirements into clear product specifications, reducing rework and
improving on-time release predictability across all accounts.

Global life sciences and pharma commercialisation company — digital and technology services.
• Owned WBS, resource planning, and budget tracking for three concurrent pharma enterprise programmes.
• Raised SLA adherence from ~70% to 90%+ through post-incident reviews, root-cause analysis, and an actively
maintained corrective-action log.
• Served as primary escalation point for C-suite clients, resolving most issues within 24 hours through
transparent, consistent communication.

AI recommendation and personalisation engine provider for OTT and digital content platforms.
• Delivered AI personalisation-engine implementations for OTT platforms reaching 5M+ monthly active users,
partnering with data science and backend engineering teams.
• Reduced backend integration timelines 30% by defining clear API contracts between recommendation
engines and client CMS platforms before development began.
• Maintained 100% SLA compliance across all active accounts through phased delivery planning and weekly
client governance check-ins.

Enterprise IT services and AI chatbot solutions provider.
• Delivered 5+ concurrent AI chatbot and enterprise IT projects end-to-end using Agile, from planning through
deployment.
• Reduced client escalations 40% through weekly written status reporting, structured sprint governance, and
proactive risk identification.

Delivered 10+ concurrent enterprise digital-transformation programmes worth $3M+ combined across US, UK, and APAC clients.

Led cross-functional teams of 30+ engineers, QA leads, designers, and business analysts; lifted sprint velocity 25% through Agile process redesign within two quarters.

Cut average delivery timelines 20% and scope-creep incidents 35% by implementing a structured change-management process that controlled late-stage additions.

Translated complex global stakeholder requirements into clear product specifications, reducing rework and improving on-time release predictability across all accounts.

Delivered AI personalisation-engine implementations for OTT platforms reaching 5M+ monthly active users, partnering with data science and backend engineering teams.

Reduced backend integration timelines 30% by defining clear API contracts between recommendation engines and client CMS platforms before development began.

Maintained 100% SLA compliance across all active accounts through phased delivery planning and weekly client governance check-ins.

Owned WBS, resource planning, and budget tracking for three concurrent pharma enterprise programmes.

Raised SLA adherence from ~70% to 90%+ through post-incident reviews, root-cause analysis, and an actively maintained corrective-action log.

Served as primary escalation point for C-suite clients, resolving most issues within 24 hours through transparent, consistent communication.

Delivered 5+ concurrent AI chatbot and enterprise IT projects end-to-end using Agile, from planning through deployment.

Reduced client escalations 40% through weekly written status reporting, structured sprint governance, and proactive risk identification

Promoted through three roles in 5+ years on delivery performance — Business Coordinator → Project Executive → Project Manager — growing into full programme ownership of key accounts.

Managed end-to-end SDLC across multiple concurrent software projects, covering planning, QA coordination, client communication, and production deployment.

Drove UI/UX improvements and led hiring and onboarding for product-focused teams during a period of rapid headcount growth.

Software services firm specialising in web, mobile, and enterprise application delivery.
• Promoted through three roles in 5+ years on delivery performance — Business Coordinator → Project
Executive → Project Manager — growing into full programme ownership of key accounts.
• Managed end-to-end SDLC across multiple concurrent software projects, covering planning, QA coordination,
client communication, and production deployment.
• Drove UI/UX improvements and led hiring and onboarding for product-focused teams during a period of rapid
headcount growth.