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Grace CHANG, Business Development & Compliance Manager

Grace CHANG

Business Development & Compliance Manager·Global Attest

China

Bachelor's degree, Business English

Work experience

Total years of experience: 8 years, 6 months

Business Development & Compliance Manager

August 2025 - Present

Global Attest

Shenzhen, China Hybrid

August 2025 - Present

• Cross-Border Document Compliance: Spearhead the end-to-end management of document legalization processes, including Apostille and Consular Attestation, ensuring the authenticity and legal validity of corporate and personal documents across diverse international jurisdictions.
• Strategic Partnership Development: Identify, negotiate, and maintain robust strategic alliances with overseas law firms, accounting firms, and immigration agencies to facilitate seamless cross-border business operations.
• Regulatory Analysis & Advisory: Actively monitor and interpret evolving visa and residency regulations across Southeast Asia and Europe, providing high-net-worth clients and corporate partners with tailored, compliant entry and residency solutions.

Company industry:
Translation & Document Processing

Admissions & Operations Specialist (UK Focus)

October 2021 - June 2025

UOFFER GLOBAL

Shenzhen, China Remote

October 2021 - June 2025

• Provided end-to-end admissions and student services support across the full student lifecycle, from initial enquiry and offer management through enrolment and post-offer administration, ensuring accuracy, timeliness, and a consistently high standard of service.
• Managed high-volume student and family enquiries via email and messaging platforms, delivering clear, professional, and empathetic responses in line with institutional policies and service expectations.
• Supported admissions and matriculation-related processes, including document verification, eligibility checks, and completion of required forms, ensuring all records were accurate, complete, and compliant.
• Coordinated closely with internal teams and external institutional partners to align admissions timelines, confirm enrolment requirements, and support smooth progression through key academic administration stages.
• Maintained and updated confidential student records using structured tracking systems (Excel / Google Sheets), with strong attention to data accuracy, confidentiality, and compliance with data protection standards.
• Assisted with reporting and operational tracking to support admissions planning, workflow monitoring, and service quality improvements during peak intake periods.

Company industry:
Higher Education

UK & US Admissions Operations Mentor

October 2020 - July 2021

PalmDrive Education Technology Co., Ltd

Chengdu, China

October 2020 - July 2021

• Supported admissions and academic administration processes for UK and US programmes, managing multiple student cases concurrently while ensuring completeness, accuracy, and compliance with institutional requirements.
• Reviewed and verified application documents and student records, maintaining clear documentation standards and supporting timely progression through admissions and enrolment-related stages.
• Provided structured student-facing support on application timelines, documentation requirements, and administrative procedures, contributing to smooth coordination across multiple intake cycles with zero missed deadlines.

Company industry:
Training & Education Center

AU/NZ & Japan Admissions Operations Coordinator

June 2018 - July 2020

Shinyway Education

Chengdu, China

June 2018 - July 2020

• Coordinated admissions and enrolment administration for AU/NZ programmes, supporting Confirmation of Enrolment (CoE) processing, document verification, and intake coordination across multiple academic cycles.
• Maintained accurate student records and admissions tracking systems, ensuring data integrity, confidentiality, and timely updates in line with institutional and regulatory requirements.
• Supported student onboarding and pre-departure administrative processes by providing clear guidance on enrolment conditions, documentation, and procedural steps, contributing to a positive and well-organised student experience.

Company industry:
Training & Education Center

Translator & Proofreader

July 2017 - May 2018

Chengdu Yicai Translation Co., Ltd.

Chengdu, China

July 2017 - May 2018

• Delivered high-accuracy EN-CN translation and proofreading for 500+ documents, ensuring clarity, consistency, and professional tone.
• Developed and maintained terminology lists and style guides to support standardized language use across projects.
• Supported quality assurance workflows, contributing to measurable reductions in revision and error rates.

Company industry:
Translation & Document Processing

Education

Wuhan Huaxia Institute of Technology

July 2017

July 2017

Bachelor's degree, Business English

China

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMISSIONS OPERATIONS
Intermediate
ADMISSIONS OPERATIONS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
STUDENT SERVICES
Intermediate
STUDENT SERVICES
Intermediate

Languages

English
Expert
Chinese
Native Speaker