Grace Eid

Manage corporate office operations, executive support, administration, and governance activities for a Swiss-owned family business comprising seven affiliated entities across the UAE, GCC, and Europe. Serve as the central coordination point for the CEO Office and cross-functional departments to manage operational priorities, multi-entity administration, regulatory compliance, and corporate governance activities across multiple jurisdictions. Serve as a trusted right hand to Swiss ownership, ensuring the smooth execution of day-to-day operations, stakeholder coordination, and strategic administrative initiatives. Oversee employee administration, immigration, and payroll processes in compliance with UAE labour and immigration regulations.

-Established and structured the Administration function from the ground up by introducing standardized procedures, forms, approval workflows, and tracking tools that improved operational efficiency and centralized administrative activities across the group.

-Managed employee administration, payroll, and immigration processes while ensuring accurate documentation, regulatory compliance, and timely completion of all employee-related transactions.

-Maintained compliance with newly introduced FATCA and CRS reporting requirements by coordinating with authorities and external auditors and enabling on-time submissions across DMCC, JAFZA, RAKICC, and DIFC entities with no penalties/delays.

-Served as a trusted right-hand to Swiss ownership, consistently recognised for reliability, professionalism, and high standards of execution.

Led administrative workflows, executive support, and office management functions across the UAE and KSA as the key coordination point between executive leadership and regional offices. Directed and developed a team of administrative assistants, providing on-site training, supervision, and performance oversight through structured weekly travel and remote coordination. Developed and rolled out HR and claims policies aligned with corporate strategy, ensuring consistent communication and implementation. Managed end-to-end employee lifecycle administration, including onboarding, leave management, joiner/leaver coordination, and personnel records.

-Spearheaded the relocation of 40+ employees from a temporary to a permanent office by overseeing site selection, vendor coordination, regulatory compliance, and full setup with minimal operational disruption.

-Coordinated annual company meetings across the UAE and KSA by coordinating venues, executive travel, speakers, and cross-departmental requirements across multiple time zones.

-Supported the Executive Committee in establishing the Administration and HR functions during the company's UAE market entry, laying the foundation for scalable operations.

-Strengthened administrative team capabilities across the UAE and KSA through on-site training and ongoing remote coaching.

Represented the company in Dubai and acted as the formal liaison to the headquarters office in India while performing business development and reporting all operational updates. Supervised two administrative employees, ensuring performance improvement.

-Drove an 18% lift in company profitability over 12 months by acquiring new NGO clients, strengthening supplier negotiations, and supporting pricing strategy optimisation.

-Conducted six market studies across the NGO and humanitarian aid sector, analysing UAE and international demand for relief and emergency supplies to inform market entry and procurement strategy.

-Worked with a number of NGOS such as USAID, IRC, and UNHCR building valuable relationships with key stakeholders.

Provided high-level executive support to the Managing Director as a Personal Assistant while ensuring seamless coordination of key administrative and organisational tasks. Organised and participated in meetings with the Managing Director and existing/prospective clients to support business development and decision-making.

-Delivered 12 exhibition projects on schedule by coordinating organisers, contractors, and vendors, managing project timelines, and aligning design, production, and client requirements; strengthened supplier relationships and enabled repeat business.

-Saved ~$2, 800 in cost by renegotiating supplier contracts and sourcing new agents for office supplies, courier, and PRO services.

Delivered unparalleled general administrative support to all team members to enhance overall efficiency. Involved in numerous duties, such as calendar scheduling, meeting notetaking, email maintenance, and answering business calls. Leveraged accounting acumen to prepare expense reports, purchase orders, and invoices each week. Planned, organized, and managed company events and teamwork activities successfully.

Overseeing daily operations of a multi-specialty clinic with four consulting doctors, ensuring smooth patient flow, appointment scheduling, and service coordination. Responsible for supervising 2 administrative staff, managing clinic resources, and maintaining compliance with healthcare protocols and quality standards. Acts as the key liaison between patients, doctors, and support teams to ensure efficient, patient-centered care delivery.

Coordinated patient appointments, registrations, and medical records while supporting the day-to-day operations of a multi-specialty clinic. Assisted consulting doctors with scheduling and administrative requirements, handled patient inquiries, and ensured accurate documentation and smooth communication between patients and healthcare providers.