Grace Wanjiku

Senior Customer Service Executive at IKEA

• United Arab Emirates - Dubai
• January 2007 to July 2011

Key achievements
 Customer centricity, having customers asking for me every time they visit the store.
 Business Area in Charge.
 Awarded four stars in recognition for the best in customer service.
 Established good working relationships with customers
 Increased sales by 30% over a one month period by up selling.
 Reduced price control by repacking 8% to 3% .
 Merchandise my own kiosk with the line manager’s approval.
 Share product information and benefits with our customers by maintaining Basic Actions, self-choice and through personal selling skills
 Maintain the sales area in shape as new, clean, stocked and priced
 Provide visitors with a positive shopping experience by ensuring that customer convenience standards are met or exceeded in my sales area
 Ensure that merchandise is presented according to IKEA standards and that the range is properly labeled and signed
 Meet visitors, providing sales help and information at all times
 Adhere to inventory control procedures
 Take responsibility for developing myself through education on the sales floor and through internal training programs
 Giving red carpet customer service to customers and visitors.