Order Taker
ANANTARA DUBAI THE PALM RESORT & SPA
Total years of experience :13 years, 3 Months
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly and Up-selling Products
Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
Coordinate guest amenities with Guest Relation and follow up with front desk and Housekeeping of any room changes, cancelations, do not disturb rooms.
Co-ordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meals. Maintain the pick-up log and follow up with service staff for tray pick-ups.
Taking a Restaurant Reservation
Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers.
Responsible for issued banks, payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department
Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty
DULF HOTEL DEIRA DUBAI
Worked in Dulf Hotel in Deira
Qualification :