Gretta Mazraani, Operations Manager.

Gretta Mazraani

Operations Manager.

Caramel Catering Company.

Location
Lebanon - Beirut
Education
Bachelor's degree, Licence political sciences and administration
Experience
17 years, 1 Months

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Work Experience

Total years of experience :17 years, 1 Months

Operations Manager. at Caramel Catering Company.
  • Kuwait
  • February 2014 to April 2016
HR Manager at Abdullah Buarki GCC
  • Kuwait - Hawali
  • November 2011 to January 2014

-Recruiting, training and motivating staff.
-Controlling the training and development of employees
-Computer skills:
a.Knowledge of computers and its various software’s & Internet. Good knowledge of working with components like fax, Printer, copier etc…

-Customer Service, Complaints.

-Staff Training's (products, services, sales & supervisors).

Sales and Marketing Manager. at Opera Catering Company
  • Kuwait - Al Kuwait
  • March 2010 to June 2011

As per Sales and Marketing Manager Role.
-Planning and implementation of exhibitions and major events.
-Preparation and execution of PR campaigns for venue properties
-Implementing best practice procedures with regards to events, marketing, sales and public relations.
-Public Relations, Marketing and Sales experience.
-competent with P&L accounts, forecasting, budgeting and controlling costs.
-Strong organizational and communications skills.
-Recruiting, training and motivating staff.
-Controlling the training and development of employees.

Restaurant Manager at Al-Shaya Company
  • Kuwait
  • November 2008 to January 2010

As Per Manager Role.
•Highly motivated and extremely confident.
• managing the business with a ‘hands on' approach.
•Team player with the confidence to take the lead, guide and educate other departments when necessary.
•Ability to maintain consistency with regards to product and service throughout our venue.
•Strong relationship builder with existing and prospective clients.
•Ability to perform under pressure.

Restaurant Manager at MMC Catering, Lenotre Restaurant
  • Kuwait
  • March 2001 to November 2008

As Per Manager Role.
•Attend meetings with the project management/operations development team to ensure all aspects of the openings are developed in conjunction with the marketing calendar.
•Oversee the day to day running of the sales and marketing department.
•Attend weekly meetings with all F&B departments.
•Planning and coordinating menus.
•Maintaining and increasing standards of customer service.
•Maintaining high standards of quality control, hygiene, and health and safety.
•Checking stock levels and ordering supplies.

Assistant F&B Manager at Grand hotel Kadri
  • Lebanon - Bekaa
  • August 1997 to November 1999

As Per Manager Role.

Education

Bachelor's degree, Licence political sciences and administration
  • at Lebanese University
  • September 1998

Licence political sciences and administration

Specialties & Skills

Team Management
Cstomer Srvice
Computer knowledge
Team Leader

Languages

Arabic
Expert
French
Intermediate
English
Expert

Hobbies

  • Reading,traveling,sports........