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Gretta Mazraani, Operations Manager.

Gretta Mazraani

Operations Manager.·Caramel Catering Company.

Lebanon

Bachelor's degree, Licence political sciences and administration

Work experience

Total years of experience: 17 years, 1 months

Operations Manager.

February 2014 - April 2016

Caramel Catering Company.

Kuwait

February 2014 - April 2016

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

HR Manager

November 2011 - January 2014

Abdullah Buarki GCC

Hawali, Kuwait

November 2011 - January 2014

-Recruiting, training and motivating staff.
-Controlling the training and development of employees
-Computer skills:
a.Knowledge of computers and its various software’s & Internet. Good knowledge of working with components like fax, Printer, copier etc…

-Customer Service, Complaints.

-Staff Training's (products, services, sales & supervisors).

Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

Sales and Marketing Manager.

March 2010 - June 2011

Opera Catering Company

Al Kuwait, Kuwait

March 2010 - June 2011

As per Sales and Marketing Manager Role.
-Planning and implementation of exhibitions and major events.
-Preparation and execution of PR campaigns for venue properties
-Implementing best practice procedures with regards to events, marketing, sales and public relations.
-Public Relations, Marketing and Sales experience.
-competent with P&L accounts, forecasting, budgeting and controlling costs.
-Strong organizational and communications skills.
-Recruiting, training and motivating staff.
-Controlling the training and development of employees.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

November 2008 - January 2010

Al-Shaya Company

Kuwait

November 2008 - January 2010

As Per Manager Role.
•Highly motivated and extremely confident.
• managing the business with a ‘hands on' approach.
•Team player with the confidence to take the lead, guide and educate other departments when necessary.
•Ability to maintain consistency with regards to product and service throughout our venue.
•Strong relationship builder with existing and prospective clients.
•Ability to perform under pressure.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

March 2001 - November 2008

MMC Catering, Lenotre Restaurant

Kuwait

March 2001 - November 2008

As Per Manager Role.
•Attend meetings with the project management/operations development team to ensure all aspects of the openings are developed in conjunction with the marketing calendar.
•Oversee the day to day running of the sales and marketing department.
•Attend weekly meetings with all F&B departments.
•Planning and coordinating menus.
•Maintaining and increasing standards of customer service.
•Maintaining high standards of quality control, hygiene, and health and safety.
•Checking stock levels and ordering supplies.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant F&B Manager

August 1997 - November 1999

Grand hotel Kadri

Bekaa, Lebanon

August 1997 - November 1999

As Per Manager Role.

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Lebanese University

September 1998

September 1998

Bachelor's degree, Licence political sciences and administration

Lebanon

Licence political sciences and administration

Skills

Team Management
Expert
Team Management
Expert
Cstomer Srvice
Expert
Cstomer Srvice
Expert
Computer knowledge
Expert
Computer knowledge
Expert
Team Leader
Expert
Team Leader
Expert
Team Management
Expert
Team Management
Expert

Languages

Arabic
Expert
French
Intermediate
English
Expert

Hobbies

  • Reading,traveling,sports........