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Griffiths James, Chief Operating Officer

Griffiths James

Chief Operating Officer

Egypt

High school or equivalent,

Work experience

Total years of experience: 27 years, 3 months

Chief Operating Officer

January 2014 - January 2016

India

January 2014 - January 2016

Overall remit to manage all operations including sales and purchasing across 11 airports and 4 seaports with revenues of over $75m. Implemented pioneering new strategies in order to improve profitability and meet organisational objectives. Identified and mitigated against risk levels while motivating and supervising 25 direct reports and 350 indirect reports.
Key Achievements
•Instrumental in the winning and awarding of 8 airport tenders by using new retail concept designs and business plan expectations that showed major growth resulting from new concepts
•Increased like-for-like revenues by implementing change processes to ATV and shop penetration levels by working with brand owners who could see and share in actual results
•Introduced key promotional strategies that delivered strong marginal growth and enhanced the shopping experience for customers by swapping old promotional programs with key brand incentivised promo programs where customers received shopping rewards through offers and staff were awarded through brand incentivised programs
Job role:
Management

Head of Retail

January 2011 - January 2014

AER RIANTA INTERNATIONAL

Bahrain

January 2011 - January 2014

Cyprus | Ireland
Gained extensive operations experience across multiple sites while undertaking various senior management roles. Headed up operations within a pressurised, 24-hour environment continually responding to the changing demands of the organisation and customers. Managed all activities within the stores ranging from 2, 000 m2 to 5, 000 m2 of retail space. Maximised the business contribution and potential of up to 400 staff through the development and implementation of individual and team performance levels. Minimised attrition by providing a motivational environment where staff were encouraged to take ownership of their own career aspirations.
Key Achievements
•Exceeded expectations by delivering annual sales revenues of over $100m in India
•Achieved annual sales revenues in excess of €80m in Cyprus
•Accountable for increasing yearly sales revenues to over $75m in Bahrain
Company industry:
Retail & Wholesale
Job role:
Management

Project Director

January 2010 - January 2011

Iran

January 2010 - January 2011

Primarily focused on the management of 3 international duty free stores for airport departure and arrivals while liaising effectively with large teams consisting of 90 members of staff to coordinate the development of projects such as the design and construction of 3 new stores.
Key Achievements
•Achieved a 20% increase in like-for-like sales
•Raised the profile of the company within the duty free market by building direct relationships with international brand owners
•Delivered improvements in supply chain contracts with global brands by directly using suppliers rather than taking from third party distribution chains
•Created and delivered a range of innovative processes and procedures that met set objectives
Job role:
Management

Retail Operations Manager

January 2007 - January 2010

Egypt

January 2007 - January 2010

Key Achievements
•Improved profitability levels from £62m to £85m within emerging markets across 4 major airports
•Established and facilitated numerous innovative strategic programmes that delivered best practice to various organisational processes
Job role:
Management

Senior Brand Manager

January 2006 - January 2007

MONSOON | ACCESSORIZE

Saudi Arabia

January 2006 - January 2007

within 16 months
•Managed 52 stores across 3 brands while providing support for operational issues
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Retail Sales Manager

January 1993 - January 2005

STARBOARD CRUISE SERVICES

United States

January 1993 - January 2005

Company industry:
Retail & Wholesale
Job role:
Sales

Store Manager

January 1987 - January 1992

NEXT RETAIL LTD

United Arab Emirates

January 1987 - January 1992

Company industry:
Retail & Wholesale
Job role:
Management

Education

Sterling University

April 2022

April 2022

High school or equivalent,

Skills

Multi channel Retail
Expert
Multi channel Retail
Expert
Retail Design
Expert
Retail Design
Expert
Retail Execution
Expert
Retail Execution
Expert
Retail Analysis
Expert
Retail Analysis
Expert
Retail
Expert
Retail
Expert
SALES
Expert
SALES
Expert
RETAIL
Expert
RETAIL
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert
STRATEGIC
Intermediate
STRATEGIC
Intermediate
BUDGETING
Beginner
BUDGETING
Beginner
BUSINESS PLANS
Beginner
BUSINESS PLANS
Beginner
CONCEPT DEVELOPMENT
Beginner
CONCEPT DEVELOPMENT
Beginner
Multi channel Retail
Expert
Multi channel Retail
Expert
Retail Design
Expert
Retail Design
Expert
Retail Execution
Expert
Retail Execution
Expert
Retail Analysis
Expert
Retail Analysis
Expert
Retail
Expert
Retail
Expert

Social profiles

Recommendations

Clay Gaspar

Aug 2020

Aug 2020

HR Manager•Colleague

Warm greeting i hope this message finds you and your family in good health of mind and body.I have an offer which might interest you.Can i know your availability to handle an 5(FIve) year contract supply contract/offer that requires no relocation. If you are interested in this contract offer kindly contact me for more details of the contract before I direct you to our company to apply for this contract officially. Your contact email will be helpful as well. I will proceed in detail when I read from you.