Client Relationship Representative
Hadya Group
Total years of experience :4 years, 3 Months
Responsible for handling day-to-day operations at GRAVITA Co-working space. From attending to tenant needs, reporting/following up on maintenance requests within the property, collecting rent, as well as providing customer support for tenants. Handling incoming calls and inquiries as a first-contact representative for GRAVITA, in addition to directing tenant clients, prospective tenants, organizing client events and business meetings, as well as providing operational supervision.
- Provided customer care for multiple brands and branches as a call center representative.
- Managed social media accounts for multiple brands.
- Managed digital marketing campaigns for multiple brands.
- Customer data entry/gathering for marketing purposes.
- Handling/making restaurant reservations for 6 different branches.
- Handling/making reservations for 9 different properties at Rose Beach Villas (Durrat Al-Arous.)
- Provided customer care through property rental platforms (Booking, Gathering.)
- Organizing large party reservations for 6 different brabches.
- Writing content for social media accounts (English and Arabic.)
- Translated websites and articles for independent entities and publications.
- Edited websites and articles for independent entities and publications.
• Provided customer service.
• Answered customer inquiries about store products.
• Supervised branch.
• Operated the register/handled returns and replaced.
• Worked overtime shifts.