Consultant
Sermac Spa. - Italy
Total years of experience :32 years, 9 Months
working as a chief consultant for Sermac - Italy for marketing of their concrete machinery and also managing dealer development
Overall head of complete technical activities, maintenance and procurement for all of Plants, Machinery and Vehicles
• Joined the current company to handle the key area of ‘Purchase & Technical Management’ for all international operations and ‘Workshops’ for the UAE. It involves all technical matters related to Plant & Machinery, Procurement and technical evaluation.
• Actively involved in restructuring of the Purchase Dept to ensure optimal procurement with desired quality, and in turn bring down the overall maintenance costs to improve the profitability.
• To design, develop and implement an efficient & effective maintenance culture within the workshops. In turn improve overall availability & utilization of all plant & machinery.
• To train manpower on maintenance, service & repairs of all heavy & concrete machinery.
• Joined the current company to handle the key area of ‘Engineering Management' for the whole group. It involves all technical matters related to Plant & Machinery, Fabrication, Procurement and technical evaluation.
• Actively involved in development of new businesses for the group esp. for ‘Svitzer Barron Engg. & Fabrication Co. Esp dealerships for SERMAC-Italy, ACE Breakers-Korrea, Tecpos-Korea, Yates Inc.-USA, Eurofluid-Italy, Biemen-Spain, Valme-Italy, Fluidyne Hydraulics-USA, 3COM-GTN - Slovakia, Handok - Korea….and few others
• Setting up a new maintenance. Repairs & reconditioning facility for the company for all of hydraulics, heavy equipment, construction & concrete machinery and industrial machinery
• Technical advisor to the Chairman
* Joined the current company to handle the key area of 'Workshop & Maintenance Management' for their 'Readymix Concrete', 'Construction' and 'Transport' businesses.
* Responsible for complete maintenance & repairs of all equipment like transit mixers, concrete pumps, trucks, wheel loaders, backhoe loaders, excavators, dumpers and different type of construction machinery to ensure uninterrupted production & supply of all company products.
* Responsible for all kinds of spare parts & material sourcing from all around the globe for all related departments as well as for Chairman & Vice-Chairman exclusively.
* To educate & develop the current manpower for quality maintenance & repairs. Also to provide all kinds of vocational as well as product training on all kinds of machineries
* Also on realization of my capacity & competency, I was entrusted to design & develop maintenance system for all plants, machinery & manufacturing units within the Lootah Group.
* Also involved in reviving certain manufacturing units like 'Polystyrene Foam', 'Concrete Blocks' and successfully recommissioned it to make it productive and profitable.
* Technical advisor to the Chairman & Vice-Chairman for all technical matters, purchases and inquiries related to mobile-plant machinery & equipment. Also responsible as technical expert for all overseas operations & companies globally like that in KSA, Sudan, Djibouti, Ethiopia, Oman, Kuwait
* Accomplished a project to partially manufacture & completely assemble big-boom concrete pumps from SERMAC, Italy and KCP, Korea
* Also responsible for complete renovation & maintenance of fleet of pleasure yachts for owners (small lifeboats to big catamaran's)
* Responsible for reviewing at regular intervals the operational efficiency-quality of services provided to the internal customers.
* Preparing all kinds of performance & evaluation reports in an organized manner for higher management review.
* Headed the Support Services department with a team of 45 Technical Personnel including Senior Engineers, Engineers, Supervisors and Technicians handling corporate, govt. & private customers within Oman for automobile & heavy equipment from global leaders like HINO, HITACHI, FURUKAWA, NPK, YALE, TEREX, SOOSAN, SCHWING, MITSUBISHI, SCARAB, VIBROMAX and many more
* Carried out customer visits to understand all requirements and delivered outstanding service support.
* Provided services to meet timeline specified in KPIs against each product / services.
* Reviewed existing SOPs to identify areas of improvements and suggested changes.
* Co-ordinated with other departments to achieve common goal of 'total customer satisfaction'
* Report to the managemnt on all matters related to operations as well as the profitability of the company
* Promoted service marketing for all earthmoving & construction machinery to ensure uninterrupted service to the customers as well to improve the profitability of the department
* To impart service training for all products to customers and company personnel
* To deal with all principles for product promotion, performance exercises, warranties, problems and all technical matters including complete reporting
* To do complete manpower management for complete service dept. (head qtrs. & branches) * To carry out complete budgeting for the entire dept. and work on targets to achieve desired objectives in terms of quality & profitability of the company against the set objectives
* Head of Training department for 'Earthmoving Equipment Division' based at L&T-CASE Equipment Ltd.'s Pithampur (Indore) operations
* To impart all kinds & all levels of product & technical training to customers, staff and all levels of company personnel
* To devise, design, develop & conduct special programmes on Hydraulics, Component Reconditioning, Reporting, Failure Analysis .& more
* To develop all technical & product literature for the training & support purpose
* To fullfill all dealer manpower needs by pursuing, recruiting and training all operation & maintenance personnel
* Head of Service networks (Chandrapur, Navi Mumba) in western region for all Construction & earthmoving machineries
* To provide after sales support to all major & minor, institutional-govt-private customers
* To carry out all kinds of repairs, rebuilding & rehabilitation of earthmoving-construction machinery and heavy equipment. (POCLAIN, CASE, VIBROMAX, KOMATSU, NEW HOLLAND .etc)
* To develop, plan & conduct Product Training (Sales & Service) for every type of individual (Customers, Dealers, Internal Staff, Factory Personnel .. & all)
* To carry out performance studies on our's & competitor machines in order to develop support material for sales staff
* To carry out Failure Analysis for all major & minor problems to improve product reliability
* To support Product Engineering Dept. to develop product modification & improvement exercises
To develop all kind of product promotion & service literature for field staff
1. Operating as Service Engineer for important networks (Chandrapur, Nagpur) in western region for all Construction & earthmoving machineries
2. To provide after sales support to all major & minor, institutional-govt-private customers. Esp. COAL INDIA LTD.
3. To carry out all kinds of repairs, rebuilding & rehabilitation of earthmoving-construction machinery and heavy equipment. (POCLAIN, CASE, VIBROMAX, KOMATSU, NEW HOLLAND ….etc)
4. To develop, plan & conduct Product Training (Sales & Service) for every type of individual (Customers, Dealers, Internal Staff, Factory Personnel….. & all)
5. To provide total product support by staying within te territory and by being available 24hrs for the customers
Master in Business Administration - Finanacial Management
Bachelor of Science - Engineering Canterbury University, UK 1999 (non-accredited)
Covered all subject in mechanical engineering