Operations Executive
Harvey Nichols, Al Tayer Group
Total years of experience :12 years, 6 Months
the relevance of existing policies and procedures to current environment
•Conducting store audits as per agreed standards
•Managing contracts with suppliers for company benefit
•Managing team of 26 people in Operations; ensuring smooth running and efficiency of the department
•Motivating and developing subordinate staff via regular coaching sessions, trainings and KPI reviews
•Developing awareness programmes to staff on the various requirements of the implemented management systems
•Making Service Level Agreements, monitoring performance of services against Service Level Agreements
•Supplier management. Budgeting and maintaining costs in order to keep it in limits
•Periodically assessing, quantifying and replenishing store non-stock requirements
•Leading improvement projects and initiatives to continuously improve the processes and systems
•Assisting in implementing mechanics of marketing activities in the store
•Assisting in developing and updating standardized set of operating guidelines
•Managing Local Purchase Orders to ensure proper management of jobs and payments to suppliers
•Developing store reports
•Conducting quality assurance checks of suppliers and sub-contractors
•Managing the fixed assets of store
•Maintaining relationships with mall management, retail property landlords and all concerned authorities & parties
•Maintaining records of all legal documents required for functioning of department store
and Relations
•Selling travel products and tour packages
•Liaising with travel partners, including airlines and hotels, managing bookings and schedules
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