Gulzira Amantayeva

Provided executive-level support to the GM across Qatar, Oman, and Saudi Arabia.
◦ Acted as liaison between departments: HR, Finance, Procurement, L&D, and QHSE.
◦ Coordinated award nominations, contributing to 4 wins at FM Awards Dubai.
◦ Managed internal compliance investigations and delivered formal reports.
◦ wPrepared bid documentation for large-scale tenders, including a hospital project in Oman.
◦ Led weekly leadership meetings in GM’s absence and maintained meeting records.
◦ Oversaw documentation, SOPs, and invoice workflows; represented the company at industry events.

◦ Managed accounts receivable, client invoicing, and collections.
◦ Reduced AR aging balances through reconciliation and proactive follow-ups.
◦ Ensured accurate group billing and coordinated with Sales and Front Office on payment issues.

Supported Director of Finance in daily operations, audits, and document control.
◦ Temporarily filled roles in Accounts Payable, Credit, and Executive Secretary functions.
◦ Created SOAs, processed supplier invoices, and tracked FF&E purchases.

◦ Welcomed guests and managed reservations.
◦ Coordinated with wait staff and maintained a clean area.

◦ Assisted guests and organized events.
◦ Conducted correspondence with companies.
◦ Handled check-in/check-out procedures.

◦ Accepted jewelry and guld items as cullateral and determined their value based on exchange rates, condition, appearance, uniqueness, and analyzer indicators.
◦ Calculated individual cullateral amounts for each borrower and executed short-term loan agreements secured by the client's property.
◦ Prepared reports on accepted material values for storage and managed income and expenditure transactions with cash and related documents.
◦ Managed documentations for the additional office on a monthly and daily basis.
◦ Prepared and accepted material/monetary values of cullection.
◦ Increased the client base and the amount of cullateral accepted at the branch, exceeding monthly plans by 2-3%.

◦Optimized credit approval and cullection processes, improving operational efficiencies by over 20%.
◦Used Kaspi Manager and Kaspi Agent softwares to perform credit appraisals, document verification, loan approvals.
◦Reviewed and analyzed applicants' financial status, credit reports, employment histories, and property evaluations to determine loan feasibility.
◦Monitored accounts for signs of fraud and non-payment issues, and investigated and evaluated customers
for creditworthiness and potential risk factors.
◦Attended ongoing professional training to facilitate accurate and productive credit management.
◦Cullaborated with management to evaluate credit strategies and develop improvements.
◦Provided information on the bank's credit products and consulted clients to select profitable loans.
◦Optimized credit approval, improving operational efficiencies by over 30%

◦Processed customer transactions promptly, minimizing wait times.
◦Completed highly accurate money counts using manual and machine-driven approaches.
◦Reconciled cash drawer, accounting for errors and resulving discrepancies.
◦Conducted various financial transactions, including international bank transfers such as: Western Union, MoneyGram, SWIFT.
◦Created daily and monthly reports.