Flight Control Supervisor
Qatar Aviation Services
مجموع سنوات الخبرة :15 years, 6 أشهر
Flight Operations
- Responsible for coordinating the general functioning and requests within Qatar Aviation Services and liaising with external entities to help facilitate these requests.
- Ensuring systematic monitoring of inbound/outbound flights, passenger operations, apron activities and sending of movement messages.
- Responsible for making sure that coordination with other interfaced entities is done efficiently and professionally for safe and effective delivery of Qatar Aviation Services operations round the clock.
- Responsible for coordinating the resource requirement and vital information with all Qatar Aviation Services landside and airside operational departments
- Ground/Ramp Handling
- Responsible for daily coordination and planning of all company aircrafts operations. Monitor the progress of each flight. Produce daily operational reports
Coordinate & inform for flight plans, monitor weather conditions Ramp operation. Arrangement of aircraft logistical ground handling equipments and transport and fuel.
Other Agencies
- Coordinating with, Apron, Fuelling, Engineering, QR Security, airport authorities, technical department, cargo and catering
- Prioritizing and coordinating requests from customer service, flight operations, charter, and management departments
- The preflight planning, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations
Communication
- Flight following of aircraft worldwide, answer telephone calls and disseminating flight information
- Disseminate all requests on VHF made by the Captain of the flight to concerned agencies
- SITA TELEX messages for the movement messages, PSM and so on.
- To disseminate SMS for RR, Weather and other situation to inform concerned authorities.
- Functional Use of ALTEA CM, CITRIX AIMS, OZONE, SITA TELEX
OTP & Delays
- To ensure and monitor for the flights to complete all activities in schedules time. Check on delays and OTP for the daily flights.
- Consultant ORAT & Executive (AOCC), GMR DIAL
Our role includes integrated decision making, performance monitoring and Cost control. The essential role of my job profile includes the resource allocation, discuss with client, airlines and third party agencies in case of any revenue discrepancy and cost minimizations. Reporting any client and developing schedule plan for the client.
Pre-dominantly, Use Enterprise infrastructure and applications which mainly include Airport IT Systems like Universal Flight Information System (UFIS®) Flight Information Display System (FIDS), a Basic Data Processing System, a Resource Management System (RMS), Closed Circuit Television Network (CCTV), , responsible for FIDS using THIN CLIENT with SOLARI, check-in counter/ baggage belt and aircraft bays allocation. Facilitating and coordinating with airlines to achieve On-Time-Performance (OTP) and identify key delay reasons. Providing solution at time for check-in counters access time if required, following fall-back procedures for airline baggage tags.
Prioritize airline special needs while planning allocation such as connecting passengers, aircraft engineering works, aircraft change, and technical flight on ground in order to provide best solution to passengers and airlines.
Issues and troubleshooting of Issues with Coordination of IT and application team:
- Functional role in facilitating IT dept testing for dummy flights and flight data as an ORAT AOCC team.
- Wrong departure time on boarding passes…
- Fall back procedure for the check-in baggage
- Ipos and belt display
- Solari for the FIDS for updates and information lapse from UFIS
- VDGS service and accuracy monitoring
Functional role and allocation user for:
Airport IT Systems: IT to Non-IT system covering Airport IT systems like, AODB, FIDS, (CUPPS), and ACS and CCTV, VHF Communication System (AOCC), (TSC). Ensure successful integration to other non-IT System like BHS (SAC), VDGS (GOS) in daily operation
Role was to market the upcoming training for the Canadian union public employees across three cities. Promoting customized schedule and training plan on website, brochures and postures. Target audience and consume were both self nominated self volunteered and institution nominated employees as well. Focus was to win a balance between the client need and customized solution as well cost effective initiatives for the company. Goal was targeted to maximize use of volunteer trainers, shared learning and expert of various friends to be drawn as trainer the program along with committed sponsors.
CUPE (Canadian union Public Employees) - Training needs Survey, Focus group conducted, Training Promotions
- Training initiatives included: Pilot Program- ‘Mentors & Champion’
- Website content, brochures and Newsletter for training promotions and updates
• Consistent training needs results identified
• Increased participation of CUPE staff
• Successful implementation of Learning from shared Life & work Experience
Using Moodle and online course material to transform into more interactive communication and information sharing. Conduct surveys and analysis to understand end user needs and customer requirement. With the help of our technological team make feasible and optimal solution for the teaching and learning material.
Role basically was in the framework of operations and the sales at the point of contact over the phone or in person. I was intended to provide closest product and service to customers’ need. Service offering the best package deal to incorporate all the perceived value to the client. Effective customization in contract for the long-term clients was taken into care. My target to maximize the revenue was in terms to provide best sale in compliance to the company policy and repeat business. follow-up to building business relationship with our client.
Sales and marketing -Assistant manager, Hotel Rajdoot, April- December 2004
Our clients were mainly Government agencies, government official and diplomats. Most clients and customers were long term and mature market. Adhering to the nature of client base most of the service and product were maintained same. Contracts and tenders were closely monitored for applying and change. Focus centered on sale in-house and maximizing resource utilization and optimal client service satisfaction. Motto was on consistent brand promotion and fierce competition with our USP marketing and building relationship.
MBA in Aviation Management GPA 3.01 Currently: Associate Executive with GMR Delhi International Airport in Airport Operations Control Center (AOCC) since April 2010 Two months internship. GMR Delhi international airport... Thesis Topic: Business/Marketing Model for Airlines Product Diversification & Revenue Generation: Strategic & Marketing Perspective Internship Topic: Administration’s integrated Approach to reduce Unplanned leaves at DIAL terminal Operations.