Senior IT Engineer
Amritkosh General Trading LLC
Total years of experience :11 years, 9 Months
1) ERP (Enterprise resource Planning): Take care of POS (point of sale), Inventory and Accounts Modules for Organization
• ERP software package installation in users computer
• Provide initial details for business to Software company
• Handling and monitoring ERP software development project throughout multiple phases
• Working with a team of developers and communicating them project needs
• Testing software and reporting bug/errors to software Engineers to fix/resolve.
• Responded to users issues and support for technical assistance
2) Technical Support: providing technical support to our office plus 8 outlets in Dubai & Abu Dhabi.
• In previous projects, provided technical support to 450+ stores with my team and take care of Servers of 6 countries. Conduct training for New & existing staff
3) Logistics: handling logistics of 3 international brands (Import, Export)
• Preparing Invoice/Packing lists
• Coordinate and follow up with shipping company to clear the shipments
• Checking goods when received in warehouse
4) IT Equipment's buying: Buying IT Equipment's for local, abroad stores.
• Having good contacts with vendors in local market.
5) Merchandising: Item Master Creation with New stock
• Follow up with 3 International brand Principals
• Price reduction when required
• Price revises on promotion/offer and reverts back accordingly.
6) Administration: Manage files, data entry & support other teams
• send and receive couriers
• Take care of cleaning & water service for office and stores
• Track stock of office & stores supplies and order on monthly basis
• Dividing responsibly to ensure performance
• Assist Accounts Team in Audit
• Camera Checking for stores on day to day basis.
Regular monitoring of servers of 3 regions for smooth work flow of business
Working for 4 regions, 18+ international retail brands, Kenwood, Delsey, Clarks, Bally, Porsche design are few names
Monitoring of alerts for 3 regions in every 15 minutes for non process worksheets/failed worksheets
Provide online training to India team for stock take scanners
Configure /troubleshot and item master update for Price gun machine(Pathfinder)
Daily sales posting in Oracle from MRMS(Microsoft Retail Management System)
Doing Item.txt on daily basis to update price/inventory/download items to outlets in all regions
Installation/Configure MRMS in computers for retail outlets
Give special credentials to outlets staff to process discount/Exchange/Refund/Credit sale transactions
Provide sale price lists from database on request
Update daily Sales report & run Top management reports and update in respective locations
Create credit sale accounts/staff discount accounts/VIP discount accounts in all region servers
Provide online technical support to retail outlets of 3 regions in morning/general/evening shifts by phone /laptop/computer/emails
Regular Monitored servers of 6 Regions for smooth work flow of business
Worked for 6 Regions, 20 Companies and 45+ International Brands, Tommy Hilfiger, Aldo, Skechers are few names
Navision database creation, restore, server, clients installation
Provided Microsoft Navision support to 450+ retail outlets in the United Arab Emirate in rotational and night shifts either by phone /laptop/computer/emails
Implementing new applications in Navision
Data Optimization/Expansion in live stores database
Solved stores Navision problems/Queries on Live Database with a quick response
Checked Schedulers/Jobs on daily basis and create jobs when required.
Create store to store transfer series
Stood First in poetry competition in polytechnic college. One all India Inter-University in Athletics (1500m, 800m) in Chennai. One all India Inter-University in Kho-Kho in Raipur (Chhattisgarh). One all India Inter-University in Kho-Kho in Sirsa (Haryana) Attended workshop in personality development. Gold medal and Silver medal in Kho-Kho in Inter college/department competitions in L.P.U.
Stood First in poetry competition in polytechnic college.
Participated in N.S.S(National Social Service) and did many society walfare work.
Participated in Scout and Guide in 2002 did many welfare work. Participated in Scout and Guide in 2003 did many welfare work.
