International customer care agent
Concentrix El Salvador
Total years of experience :14 years, 4 Months
Assist customer with on line purchases.
Provide details and information about differents producst and prices.
set expectations of delivery process of produsct
process claims and provide best resolution
Assist customer with return of products and set up refuns.
Achievements:
Promoted to Bloomingdales international Premium line of business.
Taking customers orders
serving drinks and food
keeping dining area clean
Present the menu and provide detailed information
Provide excellent customer service to guests
provide information to customers about bill, charges, set refunds and credits and take payments
Develop potential solutions and maintain high-quality service
Provide information to customers about terms and condition of service.
Assist and resolve services issues in the fastest way.
walk customer through trobleshooting process to fix issues
schedule tech visit for installation or repairthe service
Assist customers about technicians visit questions, reschedule cancel to expedite, or confirm details.
Achievements:
Promoted to Scalation agent
promoted to Quality agent
promoted to Team Leader
Top Performer Award winner 3 years.
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