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gwendolyn batiquin, Central Administrator

gwendolyn batiquin

Central Administrator

fitness first middle east - landmark group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, business administration
Experience
19 years, 5 Months

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Work Experience

Total years of experience :19 years, 5 Months

Central Administrator at fitness first middle east - landmark group
  • United Arab Emirates - Dubai
  • My current job since November 2011

 Audit membership contracts in line with the promotions, guidelines and terms and conditions applied
 Amendment of member account adjustments when required
 Amendments to Members details
 Responsible for communicating to Club level regarding memberships and billing accounts and other membership issues
 Club support for MKI processing of sales and renewal
 Responsible for the database of the clubs
 Ensure that all updates/ free months will be posted in the system.

 Direct contact of the club for all the follow ups regarding membership billing and adjustments issues

 Provide feed backs and Relay all relevant information to Customer Service Head
 Assist calls in the office (inbound and outbound) for customer service
 Data administration to support current and future business activities
 Secure business revenue based on member account accuracy
 Maintains efficiency, accuracy and confidentiality of each members information, status and account in MF system

 Reporting straight to Customer Service Head

Club Administrator at Fitness First
  • United Arab Emirates - Sharjah
  • August 2009 to October 2011

 Responsible for the database of the club.
 Ensure that all updates will be posted in the system.
 In-charge of the club operation if the GM is away.
 Maintain all membership filings, staff filings and billing requirements
 Do inventory of all the things needed in the club
 Direct contact of the club for all the follow ups in the head office
 Keep track of all the staffs’ requirements such as VISA, Medicals, leaves, etc.
 Responsible for all the finances in the club.
 Report straight to Club General Manager.

front of house receptionist at fitness first plus
  • United Arab Emirates - Dubai
  • December 2005 to July 2009

 Handling guests and members enquiries and complaints.
 Contribute to the sales services and assisting maximum revenue.
 Do system cashiering.
 Ensure reception check list is completed on a daily basis.
 Operate and maintain department filing system.
 Provide daily feedback FOH Manager.
 Relay all relevant information to FOH staff i.e., communication book

Sales associate at Club Ultima
  • Philippines
  • April 2005 to October 2005

 Call prospect clients
 Invite clients to take a look in all our facilities
 Sell membership

executive secretary at Cokaliong Shipping Lines
  • Philippines
  • November 2004 to March 2005

Responsible for the daily reports of each ships and members on board
Do office works and fillings
- Assist calss in the office
- Do minutes of the meetings
- relay relevant messages to the manager
- remind the manager for his daily schedule and important meetings

Education

Bachelor's degree, business administration
  • at university of san carlos
  • March 2004

Specialties & Skills

Handling Emails Phone Calls & Internet Surfing
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Microsoft Office Word powerpoint excel
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Customer Service Department as a Filing and manage
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using microsoft office word powerpoint and excel
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 Microsoft Word, Microsoft Excel, PowerPoint, E-mail, Internet
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Languages

English
Intermediate

Training and Certifications

First Aid Training Certificate (Certificate)
Date Attended:
January 2011
Valid Until:
January 2011