Technical Support
MINUTES QUICK SERVICES
Total years of experience :10 years, 7 Months
Designing and making company stamps and business cards using Corel Draw.
Providing technical support for PCs and Laptops.
Engraving all kinds of materials and award trophies using LASER engraving.
Escalating Operational issues to senior management.
Working with the Manager to improve Operations, Sales and Profitability.
Supporting and advising staff when they are in difficulty.
Follow up on customer calls and complaints.
Installing hardware and software systems.
Troubleshooting a variety of computer issues.
Setting up computer security measures.
Configuring computer networks.
Offering technical support on-site or via phone or email.
Maintaining documentation of technical maintenance procedures carried out.
Upgrading software, patches and operating systems on a continuous basis.
Having worked at Hinduja Global Solutions during the past 2 years.
I have experience in offering technical support to organizations and individual customers.
I am also good at communicating with people.
Education Details: - Quest to work in a real professional atmosphere that enables me to cope up with the emerging as well as the latest technology and which gives me the scope of widening the spectrum of my knowledge Course Board / University Month and Year of passing Percentage B.Tech (Information Technology) JNTUH April/June, 2012 65% Intermediate (10+2) BIE March, 2008 72%
S.S.C (10th) BSE March, 2006 59% Servlets, XML and HTML. RDBMS: Oracle 10g. Servers: Apache Tomcat5.0. Completed Java Course From NIIT Hyderabad Dilsukhnagar Center.