Habib Rehman

Infrastructure and Cloud Operations
• Oversee day-to-day IT operations across the group including Azure cloud, Nutanix HCI, Hyper-V virtualization, and
multi-site server infrastructure.
• Manage Office 365 multi-tenant environments, Exchange Online, SharePoint, and Teams, including SBC phone
integration for enterprise telephony.
• Administer Active Directory (AIMS.local / ALIF.local domains) including cross-domain trust, Azure AD Connect, and
identity governance.
Physical Security and ELV Systems
• Administer and manage the Hikvision Hik-Central Video Management System across group facilities, overseeing IP
camera infrastructure, NVR integration, recording schedules, and live/playback operations.
• Manage site-wide CCTV surveillance covering multiple buildings, coordinating cabling, switch port configuration
(VLANs), and camera commissioning for new deployments.
• Oversee access control integration within the physical security stack, ensuring systems align with organizational
security policies and compliance requirements.
Backup and Disaster Recovery
• Manage end-to-end backup architecture: Veeam Backup and Replication, ExaGrid deduplication appliance, LTO tape
library, and Azure Blob cold-tier offload.
• Conduct DR drills and maintain BCP documentation aligned with organizational risk tolerance.

Security and Compliance
• Operate and tune a three-layer email security stack: Mimecast (gateway), Sophos (filtering), and Darktrace (AI-based
threat detection).
• Manage Sophos XGS firewall, network segmentation, VLANs, and perimeter security policies.
Automation and Tooling
• Administer the ManageEngine suite: Endpoint Central (patch/MDM), ADAudit Plus (AD change auditing), and
ServiceDesk Plus.
• Developed internal IT dashboards and automation scripts (Python/PowerShell) for subscription tracking, NTFS
permissions reporting, and NOC monitoring.

complex
enterprise IT environment spanning production, logistics, and corporate functions.
Infrastructure Strategy and Leadership
• Spearheaded architecture, deployment, and governance of enterprise-wide IT infrastructure covering DNS, DHCP,
WSUS, Active Directory, Azure AD, and Microsoft 365 for 500+ users across multiple sites.
• Led IT infrastructure roadmap planning, aligning technology investments with long-term organizational goals;
managed vendor relationships and annual IT budgets.
• Oversaw multi-site data centers, SAN/NAS storage systems, and high-availability server clusters, maintaining 99.9%+
uptime SLAs.
Cloud Transformation and Azure Administration
• Drove Microsoft Azure cloud adoption: designed, deployed, and optimized IaaS/PaaS solutions including Azure VMs,
Virtual Networks, Storage, and App Services.
• Implemented Azure Backup and Azure Site Recovery for critical workloads, with tested RTO/RPO targets of under 2
hours / 4 hours respectively.
• Configured and enforced Azure AD Conditional Access, MFA, Privileged Identity Management (PIM), and Identity
Protection policies.
Network Security and Compliance
• Architected and maintained secure network infrastructure including Fortigate firewalls, Cisco Meraki switching, VPN
tunnels, and DMZ segmentation for multi-site environments.
• Planned and implemented VLAN segmentation, inter-VLAN routing, and Layer 2/3 switching topology to isolate
production, corporate, and security system traffic.
• Conducted quarterly security audits, vulnerability assessments, and penetration test coordination.
• Enforced advanced email security via FortiMail, reducing spam, phishing, and malware threats by 90%+ across
corporate communications.
ELV and Physical Security Systems
• Managed deployment and ongoing administration of IP-based CCTV systems across production and corporate
facilities, including camera configuration, NVR setup, and network integration.
• Coordinated physical security system commissioning with third-party vendors, validating cable runs, switch
configurations, and IP addressing for camera networks.

Backup, DR and Business Continuity
• Designed multi-layered backup architecture using Veeam, Commvault, Synology NAS, and Azure Backup, ensuring
comprehensive coverage for physical, virtual, and cloud workloads.
• Conducted regular DR drills and tabletop exercises; maintained and tested Business Continuity Plans aligned with
organizational risk tolerance.
Automation and Performance Monitoring
• Developed and maintained advanced PowerShell scripts automating patch deployments, user provisioning, server
builds, and compliance reporting, cuting manual workload by 40%+.
• Monitored infrastructure health using ManageEngine OpManager; administered ManageEngine Endpoint Central for
MDM, patch management, and software deployment across 500+ endpoints.

Act as liason between vendors and other IT personnel for problem resolution.
•Handling enterprise level change management projects.
•Handling IT Infrastructure projects at the time of transition of accounts.
•Overseeing the incident management process and team members involved in resolving the incident.
•Responding to a reported service incident, identifying the cause, and initiating the incident management process.
•Prioritizing incidents according to their urgency and influence on the business.
•Manage and monitor all installed systems and infrastructure.
•Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
•Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.
•Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
•Detailed Documentation of troubleshooting steps and service restoration details.
•Provide specialized investigation and diagnosis of all Incidents and Service Requests
•Provide proper training and knowledge transfer, also document the same in the knowledge base from where people who has access can go through.
•Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
•Log all Incident/Service Request details, allocating categorization and prioritization codes

Held dual roles simultaneously, leading global P1/P2 incident management while administering enterprise Windows Server
infrastructure for IBMs large-scale multinational IT operations.
Major Incident Management
• Served as the primary escalation and coordination point for high-impact incidents across global infrastructure;
managed war rooms with cross-functional teams and third-party vendors.
• Maintained SLA compliance above 98% across a 4-year tenure; authored incident documentation and drove process
improvements through root cause analysis.
• Aligned all incident and change management activities with ITIL best practices; enforced change control gates and risk
assessments for all production changes.
Wintel Administration
• Administered enterprise Windows Server infrastructure (2003-2012 R2) including Active Directory, Group Policy, and
SCCM for OS deployment, patch management, and software distribution.
• Implemented server hardening, CIS benchmark compliance, and security configuration baselines to meet audit and
regulatory requirements.

First and second level customer service remote technical support for Canadian clients software and hardware related issues, such as, network (intra and internet, wireless, VPN), Windows, Microsoft Office, virus-related issues, driver-related issues, BlackBerry, print, laptops, desktops, monitors, and other peripheral devices
•Accurately document customer call activities using Siebel Help Desk and Contact Centre software
•Up sell the DELL product line to customers, after providing resolution
•Organize sales ideas and communicate same to team to ensure team upselling target is reached, or exceeded Ensure communications with customers are timely—following up with customers--and always geared toward customer satisfaction and retention

• Delivered Tier 2 remote technical support to Canadian enterprise and consumer clients, resolving complex hardware,
software, OS, and network issues.
• Consistently exceeded support KPIs including CSAT scores, average handle time, and first-call resolution rate;
recognized as top performer.

Supported systems in a high-volume environment, performed hardware/software maintenance and inventory control.
• Conducting Computer training.
• Supporting users technically and training.

• Provided hands-on technical assistance, hardware maintenance, and software support; managed troubleshooting, OS
installations, network connectivity, and asset tracking.