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HABIBU NISA, Service Desk/IT Support

HABIBU NISA

Service Desk/IT Support·Netsol

Kuwait

Master's degree, Developer

Work experience

Total years of experience: 4 years, 2 months

Service Desk/IT Support

August 2024 - Present

Netsol

Sharq, Kuwait

August 2024 - Present

• Handled day-to-day office operations and administrative support.
•  nstalled, Configured, and maintained all Desktop Computers, Laptops, and
peripherals in accordance with Company Policies.
• Diagnosed and resolved hardware, software and network related issues in a
timely manner.
• Monitored System performance and maintained all backup systems to ensure
data integrity.
• Created Support service tickets and uses web-based ticketing systems to track
and deliver support services.
Company industry:
IT Services
Job role:
Information Technology

Service Desk Sharq

June 2024 - August 2024

AICS

Sharq, Kuwait

June 2024 - August 2024

• Logged and tracked tickets using Freshdesk for common issues like application
errors and printer problems.
• Escalated unresolved incidents to the IT support team and monitored SLA
status.
• Assisted with basic troubleshooting and guided users over phone and email.
• Reset passwords and unlocked accounts using Active Directory (under
supervision).
• Documented common fixes for the internal knowledge base.
• Created the incidents based on business needs and assigned to corresponding
team.
Company industry:
Civil Engineering

Customer service engineer

July 2023 - January 2024

Wirecard Technologies

Chennai, India

July 2023 - January 2024

Company industry:
IT Services

Service Desk

January 2023 - January 2024

Wirecard Technologies

Chennai, India

January 2023 - January 2024

• Respond to customer inquiries in a timely and professional manner Have
knowledge in Banking sector and the responsibilities.
• Answer customer questions and provide product support. Provided technical
support to customers through phone, email Used ticketing systems to manage
and process actions taken
• Managed call flow and responded to technical support needs of customers
• Created the incidents based on business needs and assigned to corresponding
team.
Company industry:
IT Services
Job role:
Information Technology

Backend Developer

January 2022 - January 2023

Navil Software

Tanjore, India

January 2022 - January 2023

• Supported in the development of Web application, improving implementing
caching mechanism.
• Participated in daily stand-ups and code reviews, enhancing team
collaboration and code quality.
• Contributed to the optimization of database performance, reducing query
execution time.
• Designed and maintained core databases including mongoDB.
• Developed and maintained custom Oracle applications using PL/SQL and
Oracle Forms.
• Utilize such technologies as ASP.NET, HTML5, Javascript & SQL server to
develop new applications.
Company industry:
IT Services

Education

Bharathidasan University

March 2024

March 2024

Master's degree, Developer

India

GPA (rating): Very good

GPA (rating): Very good

Bharathidasan University.

March 2023

March 2023

Master's degree, Master of Computer Science

India

BHARATHIDASAN UNIVERSITY Annai College of Arts and Science

January 2023

January 2023

Master's degree, Computer Science

India

Bharathidasan University.

March 2021

March 2021

Bachelor's degree, Bachelor of Computer Science

India

BHARATHIDASAN UNIVERSITY Idhaya College of Women

January 2021

January 2021

High school or equivalent, Computer Science

India

Government Hr. secondary School

February 2018

February 2018

High school or equivalent, H.S.C.

India

Government Hr. secondary School

March 2016

March 2016

High school or equivalent, S.S.L.C

India

Skills

C (PROGRAMMING LANGUAGE)

Expert

ASP.NET

Intermediate

HTML5

Intermediate

CUSTOMER SERVICE

Intermediate

HYPERTEXT MARKUP LANGUAGE (HTML)

Intermediate

JAVA (PROGRAMMING LANGUAGE)

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT POWERPOINT

Intermediate

MICROSOFT WORD

Intermediate

Accounting

Intermediate

Administration

Expert

Data Entry

Expert

Inventory Control

Expert

Microsoft Office

Expert

BACK END SOFTWARE ENGINEERING

Intermediate

COMPUTER HARDWARE

Intermediate

COMPUTER SCIENCE

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

JAVA PROGRAMMING LANGUAGE

Intermediate

OFFICE MANAGEMENT

Intermediate

ORACLE DATABASES

Intermediate

PL SQL

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

Dot Net database

Expert

Languages

English

Beginner