Service Supervisor
Used Equipment Central
Total years of experience :6 years, 11 Months
periodically.
• Handling service operations of a 250 heavy machinery fleet.
• Planning field service operations at rental units’ sites.
• Planning annual training programs for technicians.
• Developing departmental procedures through CPS.
• Assuring & maintaining high quality deliveries of units.
• Conducting pre-sale orientations for customers at the showroom.
• Supporting branches at Western & Eastern Saudi Regions.
Service Department - CAT machine workshop July 2015 - Sept. 2016
• Quoting Service Jobs optimally for customersatisfaction.
• Troubleshooting Machines through ElectronicTechnician.
• Troubleshooting Hydraulic Systems.
• Basic CAT Engine repairs.
New Machine Dept. - Power Generation &Construction Machinery Sept. 2014 - July 2015
2018’
• Providing New, Used & Rental solutions for customers.
• Performing technical demonstration and presentations.
• Studying thoroughly upcoming and active projects.
the Rental & Used equipment department.
Within the duration of a year, the department recorded increased rates of unit
deliveries, higher quality and elevated customer satisfaction. This was accomplished due
to developing work procedures and planning annual training programs which were
fundamental for technicians to master their troubleshooting & work capabilities. These
programs focused on 5 star rated quality preparations which ultimately led to decreased
breakdowns on sites and increased customer productivity.
With sufficient technical background and managerial skills, I was transferred to CAT
Machine Sales to provide the best solutions for customer projects. 6 months into the job I
handled as an Acting Sales Manager for CAT Machines in the Saudi central region which
includes 11 branches. Successfully the sales targets where reached, value & volume,
during the month.
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courses: British Educational System - IGCSE, AS & A Levels